Script bot response control
- UpdatedFeb 1, 2024
- 2 minutes to read
- Washington DC
- Virtual Agent
The Washington DC release is no longer supported. As such, the product documentation and release notes are provided for informational purposes only, and will not be updated.
Use the Script bot response control in a Virtual Agent topic to run a script that returns a single response or a multi-part response.
Use the Script bot response control when creating a more complex response that relies on scripted calculations or requires a multi-part response. Scripted output can include text, image, cards, links, and HTML to create a versatile response.
Script bot response control properties
| Property | Description |
|---|---|
| Node name | The name that identifies this Script bot response control node in the topic flow. |
| Script output type | The type of output returned by the script, either single-part or multi-part. |
| Script response message | The script that generates the selected output type. |
| Advanced | |
| Hide this node | |
| Conditionally show this node if | No-code condition statement or low-code script that specifies a condition for presenting this node in the conversation. The condition must evaluate to true. |
Channel support
| Channel | Support | Constraints |
|---|---|---|
| Web UI | Supported | None |
| Mobile UI | Supported | None |
| Now Assist panel | Not supported | Not applicable |
| Microsoft Teams | Supported | None |
| Slack | Supported | None |
| Workplace | Supported | None |
| Facebook Messenger | Not supported | Not applicable |
| SMS Twilio | Not supported | Not applicable |
| LINE | Not supported | Not applicable |
| Not supported | Not applicable | |
| Apple Messages for Business | Not supported | Not applicable |
| Alexa (Voice) | Partial support | Support depends on the type of response. For example, images and links may only be available on devices with screens. For details, see Fine-tune Virtual Agent settings and topics for the best Alexa voice chat experience. |
Example script
In this example, the script calculates the time two hours from the current time and outputs a multi-part message that includes this information.
(function execute() {
var gdt = new GlideDateTime();
var gt = new GlideTime();
gdt.addSeconds(7200);
gt = gdt.getTime();
var multiOutMsg = new sn_cs.MultiPartOutMsg();
multiOutMsg.addPlainTextPart('Thank you for submitting an incident.');
multiOutMsg.addPlainTextPart('You should receive a response from a technician by ' + gt.getByFormat('HH:mm'));
return multiOutMsg;
})()Example Script bot response control
Note: Virtual Agent Designer controls may display and function
differently in other channels.
| Script properties | Script bot response output |
|---|---|
|
|