Customize auto-linking for Conversational Integration with Microsoft Teams
- UpdatedFeb 1, 2024
- 2 minutes to read
- Washington DC
- Virtual Agent
The Washington DC release is no longer supported. As such, the product documentation and release notes are provided for informational purposes only, and will not be updated.
Customize auto-linking for user profiles by defining the email Id of the user in any custom table rather than just the User [sys_user] table.
Before you begin
- Make the User [sys_user] table extensible.
- Create a custom table with custom email fields extending the User [sys_user] table.
- Ensure that the scope of the custom table is Microsoft Teams, or else, create a cross scope privilege.
- Populate the system property in the table_name.column_name format.
Role required: admin
About this task
The auto-linking process searches the user table for the email ID and if found, links
the user to the profile automatically. You can also customize the auto-linking
process by defining the email Id for auto/pre-linking in any custom table rather
than the current User [sys_user] table. You can customize the auto-linking process
of user profiles by using the
sn_va_teams.auto_link_email_attribute system property that
defines the column from which the email ID of the user must be read for
auto-linking.
Note:
- By default, the value of the system property is empty. If it is set to <empty>, then the email Id for the user is fetched from the [sys_user] table.
- If the value of the system property is specified in the format of table_name.column_name (both table_name and column_name must be the physical names from their respective name fields), then the value is read from the column name specified. For example, sn_va_teams_extendeduser.u_custom_mail.
Procedure