Scripting for operation handlers
- UpdatedFeb 1, 2024
- 1 minute read
- Washington DC
- ServiceNow Voice
The Washington DC release is no longer supported. As such, the product documentation and release notes are provided for informational purposes only, and will not be updated.
You can use the APIs in the ServiceNow Voice framework to create a seamless voice call experience for your callers and agents.
The CTIOperationRequest API provides methods to set and get data on the current CTIOperationRequest object. For information on this API, see CTIOperationRequest - Scoped, Global.
The CTIOperationResponse API provides methods to set and get data on the current CTIOperationResponse object. For information on this API, see CTIOperationResponse - Scoped, Global.
The CTI API provides REST resources that enable Computer Telephony Integration (CTI) providers to interact with the Voice framework. For information about this API, see CTI API.