Quick start tests for Employee Center
- UpdatedAug 1, 2024
- 4 minutes to read
- Xanadu
- Employee Center
Validate the continued functionality of the Employee Center after any configuration change such as an upgrade or after developing an application. Copy and customize these quick start tests to pass when using your instance-specific data.
All test suites and tests should pass on a default implementation. To validate a custom implementation, copy the automated tests and configure them for your customizations.
Quick start tests are disabled and read-only test templates. By default, they only produce a pass result when you run them with the default demo data that is provided with the application or feature plugin.
To make quick start tests produce a pass result when you run them with your instance-specific data, copy and configure them to use your instance data.
Use Performance Profiling to compare tests to detect performance degradation when you upgrade your instance, so you can investigate and fix the issues. See Performance profiling.
The Agile Development 2.0 (com.snc.sdlc.agile.2.0) and the Agile Development 2.0 - ATF Tests (com.snc.sdlc.agile.2.0.atf) plugins must be enabled.
Employee Center and Employee Center Pro
| Test | Description | Release version |
|---|---|---|
| Create Adhoc Delegation for Approval Task | Ensures an adhoc delegation for an approval task can be created from the My Tasks form in the Employee Center. | San Diego |
| Create Adhoc Delegation for HR Task | Ensures an adhoc delegation for an HR task can be created from the My Tasks form in the Employee Center. | San Diego |
| Employee Center - My Favorites | Verifies the favorite functionality in the Employee Center. Also verifies when a KB article or catalog item is added to the Favorite widget. | San Diego |
| Employee Center - Approval Hub Approve Request | Verifies the approval functionality in the Employee Center. Also verifies that when a request is approved, it appears in the user's Completed column. | San Diego |
| Employee Center - Approval Hub Reject Request | Verifies the rejection functionality. Also verifies that when a request is rejected, it appears in the user's Completed column. | San Diego |
| Employee center - Employee Profile Generation | Verifies that employee profiles are generated as per the employee definition. | Xanadu |
| Employee Center - Topic Page | Associates a KB article or catalog item to a topic and verifies they display on the topic page. | San Diego |
| Employee Center - Validate home page widgets | Validates the following widgets are present on the Employee Center home page:
|
San Diego |
| Employee Center Pro - App launcher | Verifies the following on the My Application page:
|
San Diego |
| Employee Center Pro - Validate home page widgets | Validates the following widgets are present on the Employee Center Pro home page:
|
San Diego |
| ESC: Employee can see ticket updates | Employees can view updates to their tickets. | Quebec |
| ESC: Post General HR Inquiry questions on ESC portal | Verifies an HR employee can create a General Inquiry case and post general HR inquiry questions on the ESC. | Quebec |
| ESC: Submit a Record Producer which crates Universal Request and HR Case | Verifies a user can submit an HR catalog item that creates a Universal Request. Also verifies the Universal Request and HR case are created and linked. | Quebec |
| ESC: Verify Standard Ticket page on ESC for HR Case | Creates a general inquiry case from the service portal and verifies it appears on the standard Ticket page. | Quebec |
| ESC: Verify widget contents in Catalog items | Verifies the widget content in a Catalog page. | Orlando |
| ESC: Verify widget contents in knowledge pages | Verifies the widget content in a Knowledge page. | Orlando |
| HR: Search catalog items & KBs in ESC | Verifies the search functionality in the ESC. | Quebec |
| Taxonomy and Topic Creation | Creates taxonomy and topics and then adds content to the topic. | San Diego |
- Human Resources Scoped App: Core plugin (com.sn_hr_core)
- Employee Center Core [app-ex-employee-center-core]
- Employee Center [app-ex-employee-center]
- Employee Center Pro [app-ex-employee-center-pro-content]
- Content Publishing [app-content-publishing]
- Content Experiences [app-content-experiences]
| Test | Description | Release version |
|---|---|---|
| Content Experiences: Create and Publish a Campaign | Creates and publishes a campaign with portal content and verifies against the Content Experiences portal. | Orlando |
| Content Experiences: Portal preview | Verifies that a campaign manager is able to preview portal content using the portal preview. | Rome |
| Content Experiences: Preview individual content before Publishing a Campaign | Verifies a campaign manager can preview any individual content for a campaign. | San Diego |
- Human Resources Scoped App: Core plugin (com.sn_hr_core)
- Employee Center Core [app-ex-employee-center-core]
- Employee Center [app-ex-employee-center]
- Employee Center Pro [app-ex-employee-center-pro-content]
- Content Experiences [app-content-experiences]
| Test | Description | Release version |
|---|---|---|
| Content Governance - New Content Request E2E Workflow | Provides end-to-end testing from creating a content request through publishing the content. | San Diego |
- Human Resources Scoped App: Core plugin (com.sn_hr_core)
- Employee Center Core [app-ex-employee-center-core]
- Employee Center [app-ex-employee-center]
- Employee Center Pro [app-ex-employee-center-pro-content]
- Content Publishing [app-content-publishing]
- Content Experiences [app-content-experiences]
- Content Governance [app-content-governance]
| Test | Description | Release version |
|---|---|---|
| Content Publishing: Audience | Tests the audience configurations for Content Publishing. | Orlando |
| Content Publishing: Create Banner type content in SCA | Ensures the Create Banner type can be created when using Streamlined Content Authoring (SCA) under the Content Publishing module. | Rome |
| Content Publishing: Create Styled content (Video) type content in SCA | Verifies an admin can create styled content that is a video type using Content Publishing. | Rome |
| Content Publishing: Schedule Portal Content | Creates and schedules test content for the Content Publishing demo portal. | Orlando |
| Create news content via Content Library | Creates and publishes a news article to the portal. | Xanadu |
- Human Resources Scoped App: Core plugin (com.sn_hr_core)
- Employee Center Core [app-ex-employee-center-core]
- Employee Center [app-ex-employee-center]
- Employee Center Pro [app-ex-employee-center-pro-content]
- Content Publishing [app-content-publishing]
- Content Experiences [app-content-experiences]
Related Content
- Employee Center users and roles
Employee Center plugins include necessary roles for configuring and using the features. Learn more about the roles and the tasks they can perform.
- Understanding Employee Center plugins
Discover the Employee Center plugins that are included out-of-the-box on a new ServiceNow instance, as well as plugins that are installed when you upgrade to Employee Center Pro.
- Setup browse experience features
Make it easy for employees to navigate the portal and discover content using the browse experience features in Employee Center.
- Setup search experience features
Enhance the search experience.
- Setup task management and integration features
Enhance employee productivity and drive portal consolidation.
- Setup continuous improvement features
Enhance efficiency and performance through feedback and analytics.
- Setup employee communications
Inform and engage your employees.
- Configure your Employee Center portal
Customise and configure the Employee Center portal to help employees self serve and raise requests.
- Employee Center Pro Kiosk
Enable the field workers and shift workers with the in-context information for operational efficiency.
- Configuring Employee Center for mobile
Configure Employee Center capabilities on Now Mobile to help employees utilize the employee-centric content experience. This configuration enables all services, information, and support tabs.