The dashboard for HR Agents monitors caseloads to help stay on top of the backlog, enabling the HR Agent to provide a streamlined experience for the organization workforce.

Note: This dashboard is available in the Human Resources Scoped App content pack.

End users and roles

Table 1. End user role details
End user and goal Required role Benefits

HR Agent: Agents need to monitor their cases and measure their performance to stay on top of the backlog.

 sn_hr_core.basic, sn_hr_core.case_writer

The HR Agent can provide a streamlined experience for the organization workforce.

Use case

Organizations need to understand and meet or exceed the expectations of the modern workforce and provide a delightful employee experience. Using this dashboard, the HR Agent can track the progress of the cases they own, sorted by priority.

Data visualizations

The Human Resources Agent dashboard contains the following visualizations:

Table 2. HR agent dashboard activity details
Title Type
Approvals Requested Single Score
My HR Open Backlog List
My Open Backlog Single Score
My Open Backlog Distribution Horizontal bar
My SLA Breached Cases Single Score
Unassigned Cases Single Score
Unassigned Cases Distribution Horizontal bar