Fields on the Hardware Asset Details form help you create hardware, software, consumable, bundle, pallet, mobile, and facility assets.

Field Description
Display name Name of the asset as it appears in the record lists. This field is automatically set when you create an asset, based on the Asset Tag and Model fields.
Model category Model grouping of the asset. Based on the model category you select, the asset is linked to a configuration item.
Model Specific product model of the asset.
Configuration Item CI is automatically created when you create an asset. Point to the reference icon to view the configuration item details inherited from the asset record. The CI value is populated as follows:
  • By default, the CI value is based on the Model field.
  • If the model category of the asset is associated with a CI and the Serial number field isn't empty, then the CI value is based on the Serial number and Model field values.
  • If an asset is created in the On Order state, then the CI value is based on the Model field.
Quantity The number of items this asset represents. An asset has a quantity of one unless one or more of these points are true.
  • If the asset is a consumable, the quantity is unrestricted because consumables are tracked in groups.
  • If the asset is pre-allocated, the quantity is unrestricted when the Model category and Model values are defined and Substate is set to Pre-allocated.
General

All the fields aren't available for each type of asset.
Asset tag Alphanumeric information assigned by your organization to help track the asset.
State Current state of the asset, such as On order or In use.
Assigned to The person using or primarily responsible for this item. This field appears when the State is In Use.
Note: When the State field value is updated from In Use to On Order, In Stock, or In Transit, this field value is automatically cleared. For more information about the business rules for updating the Assigned to field, see the https://support.servicenow.com/nav_to.do?uri=%2Fkb%3Fid%3Dkb_article_view%26sysparm_article%3DKB0719392 article in the Now SupportKnowledge Base.
Stockroom Name of the stockroom. This field appears only when the state of the asset is In stock or Build.
Aisle and space Aisle and space details of the asset within the stockroom. This field appears only when the state of the asset is In stock or Build.
Note: This field would appear only when the Hardware Asset Management Professional plugin (com.sn_hamp) is installed.
Managed by The person who maintains the asset. This field value can be different from the person in the Owned by field.
Owned by The person who has financial ownership of the asset. This field value can be different from the person in the Managed by field.
Parent Parent asset of the asset. For example, a monitor or peripheral can have a workstation as their parent asset. When a parent link is defined, the fields related to the assignment and state of the child assets is set to read-only and are populated based on the parent assignment and state fields. For more information, see Bundled models.
Asset function Function of the asset.
The available values are as follows:
  • Primary
  • Secondary
  • Shared
  • Loaner
  • Asset Bundle
Class Asset group, for example, base, hardware, license, or consumable.
Comments Information about the asset that would be helpful for others to know.
Serial number Serial number of this asset.
Substate Current substate of the asset. The available substate settings depend on the state selected. For example, the Retired state contains the Substate options Disposed, Sold, Donated, and Vendor credit.
Location Current physical location of the asset.
Note: You can set the location to a place, floor, building, or campus. When you set the location to any of the options except the campus, the Location hierarchy section is shown on the asset form. The location hierarchy shows the hierarchical relationship between the specified location and its parent locations.
If you meet the following criteria, the asset form displays an interactive map that shows the real-time location of the asset:
  • The location is set to a specific place.
  • Access indoor maps through the Indoor Mapping for Assets (com.sn_ima) application. This application gets installed on your ServiceNow instance along with Hardware Asset Management. You can also install this application explicitly from the ServiceNow Store.
  • The sn_itam_common.sn_enable_indoormap_for_assets system parameter is set to true on your ServiceNow instance.
The Location map doesn’t appear by default. To view the map, select the Location map (Location map icon.) icon on the contextual sidebar of the asset record.

Location map doesn’t appear for excluded assets.
Department Department to which the asset belongs.
Company Company or organization to which this asset belongs.
Assigned The date on which the asset was assigned to a user.
Installed The date on which the asset was installed.
Location Hierarchy
The Location Hierarchy section is available only for hardware, consumables,bundles, and pallet assets. This section appears only under the following conditions:
  • When the  sn_itam_common.sn_enable_indoormap_for_assets system parameter is set to true on your ServiceNow instance
  • When you select any location except the campus
Floor Floor where the place specified in the Location field is located.
Note: This field appears only when you select a place in the Location field and is populated automatically based on the location.
Building/Structure Building to which the floor belongs.
Note: This field appears only when you select a place or floor in the Location field and is populated automatically based on the location.
Campus Campus where the building is located.
Note: This field appears only when you select a place, floor, or building in the Location field and is populated automatically based on the location.
Financial

The Financial section is available only for hardware, software entitlement, and facility assets.
Request line Requested item to which the asset is linked.
Invoice number Invoice under which the asset was billed.
Cost The price at which the asset was purchased.
Vendor Vendor from which the asset was purchased. The assets that are automatically created from purchase orders in Procurement, the default value of the Vendor field is the vendor specified on the purchase order.
Opened The date on which the requested item record was opened. The system automatically populates the field when a request line is specified.
GL account General ledger account number with which the asset is associated.
Cost center Group financially responsible for the asset.
Acquisition method The way of acquiring the asset. Base system choices are Purchase, Lease, Rental, Bring Your Own Asset and Loan.

The assets that are automatically created from purchase orders in Procurement, the default value is Purchase
Expenditure type The type of expenditure.
  • Capex: Capital expenditure is a one-time expenditure, where the value is realized over the years. For example, a photocopier.
  • Opex: Operational expenditure is an on-going expenditure. For example, toners for the photocopier.
Eligible for refresh
Asset TCO The total cost of ownership of the asset, where the total cost includes initial capital cost and operation cost.

For more information about Asset TCO, see Asset Total Cost of Ownership for Hardware Asset Management.
TCO benchmark cost Predefined benchmark cost of the asset model.
Note: This field is referenced from the Hardware model details form. For more information, see Hardware model details.
TCO benchmark threshold The threshold value of your asset model cost identifying that the asset is reaching the TCO benchmark cost value. The benchmark threshold is set to 75% of the TCO benchmark cost by default.

For example, if you set the TCO benchmark cost of an asset model as $1000, the TCO benchmark threshold is set to $750 automatically.

Use the system property sn_itam_common.asset_tco_benchmark_threshold_percentage to update the benchmark threshold value. This field is referenced from the Hardware model details form. For more information, see Hardware model details.
TCO benchmark status Status of the asset TCO.
  • Reached: If the Asset TCO value is equal to or more than the TCO benchmark cost value, the TCO benchmark status shows as Reached.
  • Approaching: If the Asset TCO value is less than the TCO benchmark cost and more than the TCO benchmark threshold value, the TCO benchmark status shows as Approaching.
  • Not reached: If the Asset TCO value is less than the TCO benchmark threshold value, the TCO benchmark status shows as Approaching.
Disposal
Disposal order number

A unique number assigned to the asset disposal order.

Note: This field appears only if you’ve installed Hardware Asset Management from ServiceNow Store.
Disposal vendor

The vendor assigned to carry out the asset disposal order.

Note: This field appears only if you’ve installed Hardware Asset Management from ServiceNow Store.
Vendor disposal order ID

The order number assigned by the vendor to carry out the asset disposal order.

Note: This field appears only if you’ve installed Hardware Asset Management from ServiceNow Store.
Disposal date

The date when the asset disposal order process is completed.

Note: This field appears only if you’ve installed Hardware Asset Management from ServiceNow Store.
Disposal reason Text explaining why the asset is being retired.
Beneficiary Organization that receives the asset when it’s retired.
Resale price Value of the asset when it’s retired. For example, if the asset is donated, the value is used when reporting taxes.
Scheduled retirement Scheduled date on which the asset is retired.
Retired date Actual date on which the asset was retired.
Depreciation

The Depreciation section is available only for hardware and facility assets.
Depreciation Depreciation method that is applied. Base system choices are Declining Balance and Straight Line. The depreciation value is defaulted from the associated Model.
Depreciation effective date The date on which the specified depreciation method begins.
Salvage value Estimated value of an asset at the end of its useful life. This value must be less than or equal to the Cost of the asset.
Residual date Date on which the residual value was calculated.
Residual value Residual value of the asset.
Depreciated amount Amount the asset has depreciated.
Contracts

The Contract section is available only for hardware, software entitlement, or facility assets.
Lease contract Name of the lease contract that applies to the asset.
Warranty expiration Expiration date of the asset warranty.
Lease expiration date The date on which the contract gets expired.
Note: This field would appear only when Hardware Asset Management (sn_hamp) is installed.
Lease term (months) The period in months the lease contract is active for.
Note: This field would appear only when Hardware Asset Management (sn_hamp) is installed.
Monthly lease payment Amount that you pay monthly for the contract.
Note: This field would appear only when Hardware Asset Management (sn_hamp) is installed.
Support group The group managing the contract covering the asset.
Like-kind exchange A similar asset that you want to return to the contract vendor instead of the asset that you brought in lease.
Note: This field would appear only when Hardware Asset Management (sn_hamp) is installed.
Supported by The person managing the contract covering the asset.
Activities
Work notes Work notes are updated for the following cases:
  • Updates to Assigned To, Managed To State, Substate, and Reserved fields of asset. The columns for these fields are audited by default and any updates is recorded in the work notes.
  • Work notes for hardware and software assets are updated when the asset is received by a purchase order and transfer order. These work notes help in tracking the life cycle of the asset.
Audit
Audit number Audit number of the asset.
Audit type Type of audit that was carried out on the asset.
Last audit date The date on which the last audit was done.
Last audit state State of the last audit.
Audited by The person who performed the last audit.
Mobile

The Mobile section is available only for the Mobile Device model category.

Note: This section appears only when Hardware Asset Management (sn_hamp) is installed.
Carrier Name of the carrier company.
Ownership Ownership of the asset. The available values are:
  • Employee
  • Corporate
IMEI Unique number for tracking the mobile device.
Pre-enrollment ID The user who conducted the last audit.
MAC Address MAC address of the mobile device.
Enrollment ID User conducting the current audit.
Phone number The phone number associated with the mobile device.
Enrollment name Name of the mobile device enrollment.
Platform Platform of the mobile device. The available options are:
  • Android
  • iOS
  • Windows
  • ChromeOS
  • Other
Enrollment state Current enrollment state of the device. The available options are:
  • Enrolled
  • Unenrolled
  • Expired
  • Pending enrollment
  • Pending unenrollment
Purchased The date on which the mobile device was purchased.
Enrollment date Initial enrollment date.
Upgrade eligible date The date on which the mobile device is eligible for an upgrade.
Last enrolled Date of last enrollment.
Service contract Contract number associated with the mobile device.
Device activated Activation status of the mobile device. The available options are:
  • Yes- The mobile device is activated.
  • No- The mobile device isn't activated.
DaaS
Note: This section appears only when Hardware Asset Management for DaaS application (com.sn_daas_ham) is installed.
DaaS asset Option for selecting the asset as a DaaS asset.
DaaS account The account to which the DaaS asset is associated to.
Related links
Calculate Depreciation Select to calculate the depreciation amount and residual value.
Delete Assets Only Select to delete the assets and not the associated CI.
Related lists
Assets Assets that 's related to the asset you created.
Expense lines Expense line associated with the asset.
RMA Return Merchandise Authorization associated with the asset.