Add a resolution code and notes to an incident when you have resolved the incident.

Before you begin

Role required: Responder, Manager, or Administrator

Procedure

  1. Navigate to Workspaces > Service Operations Workspace.
    You are taken to your SRM homepage.
    Note: If you have other SOW applications, and depending on your assigned roles, that homepage may not be the SRM homepage. It is the SOW homepage instead, with SRM alerts and incidents included in your metrics. In that case, to view SRM specific areas, select SRM modules from the left navigation pane.
  2. From the left navigation pane, select the reliability tasks icon (Reliability tasks icon).
  3. Open the incident.
  4. In the Incident Details panel, select a Resolution code from the list menu.
  5. Enter text in the Resolution notes text box.
    The resolution notes are displayed in the Activity timeline panel.
  6. Select Save.