Several types of components are installed with activation of the Incident Management - Major Incident Management plugin, including tables and user roles.

Note: The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

Demo data is available for this feature.

Roles installed

Role title [name] Description Contains roles
Major incident manager

[major_incident_manager]

 A major incident manager can:
  • Initiate the major incident process by assessing and approving major incident candidates or creating a major incident.
  • Reject a major incident candidate.
  • Demote a major incident after it is accepted so that the incident can be handled as a regular incident.
  • Maintain the ownership and accountability for the life cycle of the incident.
  • Identifies the users and groups to be involved in the resolution activities.
  • Creates adhoc communication plans and tasks.
  • Edits a communication plan that is attached to a major incident.
  • Close a major incident.

This role inherits the ia_admin role.
Communications manager

[communication_manager]
  • Manages communications for major incidents and is responsible for communicating with all stakeholders.
  • Creates adhoc communication plans and tasks.
  • Edits a communication plan that is attached to a major incident.
 This role inherits the ia_admin role.
Incident Manager

[incident_manager]

(Existing role with added responsibilities)
  • Manages incident properties and major incident trigger rules.
  • Can create and edit Communication Plan Definitions.
 None

Tables installed

Table Description
Major Incident Trigger Rules

[major_incident_trigger_rule]

 This table extends the Application File [sys_metadata] table and stores the major incident trigger rules.