Several user roles are installed with the activation of the ITSM Roles - Request Management plugin (com.snc.itsm.roles.request_management).

Note: The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

Roles installed

Role title [name] Description Contains roles
sn_request_read Read access to the Request (sc_request) or Requested Item (sc_req_item) only for a user who is also an approver of the request or requested item.
Note: As there are future updates expected for the sn_request_read role, do not assign it to users without the business_stakeholder role.
 NA
sn_request_write Write access to the Request (sc_request) or Requested Item (sc_req_item).
  • task_editor
  • dependency_views
  • agent_workspace_user
  • view_changer
  • cmdb_read
  • cmdb_query_builder_read
  • sn_request_read
sn_request_comment_write Write access to the comments for the Requested Item (sc_req_item).
Note: The sn_request_comment_write role alone does not give access to comments write, you will need write access for the table.
 NA