Activate related plugins for Advanced Work Assignment
- UpdatedAug 1, 2024
- 1 minute read
- Xanadu
- Advanced Work Assignment
After activating the Advanced Work Assignment plugin, activate related AWA plugins to enable other base system service channels and the Performance Analytics Solutions dashboard for AWA.
| Plugin | Description |
|---|---|
| Agent Chat [com.glide.interaction.awa] |
Enables the Chat service channel in AWA and chat messaging in Agent Workspace. Includes default configuration data for chats, including demo data. |
| Walk-up Experience [com.snc.walkup] |
Activates the walk-up contact service channel for prebuilt tech lounges. Enables an IT organization to support online and off-site checkin. |
| Performance Analytics Content Pack – Advanced Work Assignment
[com.snc.pa.awa] |
Activates the Performance Analytics Content Pack for AWA. Provides base system KPIs. |