Scripting for operation handlers
- UpdatedAug 1, 2024
- 1 minute read
- Xanadu
- ServiceNow Voice
Cloud Call Center has been renamed to Voice. You will see the name change for all labels and components after you upgrade to the San Diego release. See ServiceNow Voice release notes for more information.
You can use the APIs in the ServiceNow Voice framework to create a seamless voice call experience for your callers and agents.
The CTIOperationRequest API provides methods to set and get data on the current CTIOperationRequest object. For information on this API, see CTIOperationRequest - Scoped, Global.
The CTIOperationResponse API provides methods to set and get data on the current CTIOperationResponse object. For information on this API, see CTIOperationResponse - Scoped, Global.
The CTI API provides REST resources that enable Computer Telephony Integration (CTI) providers to interact with the Voice framework. For information about this API, see CTI API.