Integrating Virtual Agent with WhatsApp

Engage with requesters who prefer the WhatsApp messaging app to interact with your business. Requesters include customer contacts and consumers.

Request apps on the Store

Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Overview of Integrating Virtual Agent with WhatsApp

Enable requesters to interact on WhatsApp chat with a virtual agent or live agent using the ServiceNow® Conversational Integration with WhatsApp (powered by Twilio) application. The application connects a requester with a virtual agent or live agent using your company's WhatsApp-enabled Twilio phone number. To get started with the Conversational Integration with WhatsApp (powered by Twilio) application, see Configure Conversational Integration with WhatsApp (powered by Twilio).