Use the ServiceNow® Mobile Agent application to complete the verification and departure of any enterprise assets that you want to dispose of.

Before you begin

Before you can complete the verification or departure of an enterprise asset, create a disposal order for that asset. See Create a disposal order in the Enterprise Asset Workspace for detailed instructions.

Role required: sn_eam.enterprise_admin or sn_eam.enterprise_asset_manager

Procedure

  1. From your mobile device, launch the Mobile Agent application.
  2. On the navigation bar at the bottom of the screen, tap the Enterprise Asset tab.
    The navigation bar displays tabs for the ServiceNow applications and applets that you have access to through the Mobile Agent application. The navigation bar also displays tabs for your Mobile Agent application settings and notifications.
    The home screen for the Enterprise Asset Management application opens.
    Enterprise Asset Management home screen in the ServiceNow Mobile Agent application.
  3. Tap Asset disposal.
    The Asset disposal screen opens, where you can view all open verification and departure tasks for your enterprise asset disposal orders.
  4. If the enterprise assets that are associated with a disposal order require verification, complete the verification task for that disposal order.
    1. On the Verifications tab, tap the verification task that you want to complete.
      The Verifications screen opens.
    2. Tap the Not verified field to view the complete list of enterprise assets that require verification through this verification task.
    3. Tap the back arrow at the top left corner of the screen to return to the Verifications screen.
    4. Tap Scan.
      The Scan and verify assets screen opens.
    5. Use the camera on your mobile device to scan the asset tag of the enterprise asset that you want to verify.
      You can also enter the asset tag value manually in the Asset Tag field.
    6. Tap the Enter key on the keyboard of your mobile device.
      The enterprise asset is automatically added to the Review tab of the Scan and verify assets screen.
    7. Repeat steps e and f for every enterprise asset that you want to verify.
    8. After you scan or enter the asset tag value for all desired enterprise assets, go to the Review tab to verify the complete list.
      If you want to remove any enterprise assets from the list, tap the Delete icon (Delete icon.) for that enterprise asset.
    9. Tap Submit.
      The Scan and verify assets screen closes and you automatically return to the Verifications screen. On the Verifications screen, the Expected, Verified, and Not verified fields update based on the enterprise assets that you just scanned or entered the asset tag value for.
    10. Tap Complete.
      The Verifications screen closes and you automatically return to the Asset disposal screen.
  5. If the enterprise assets that are associated with a disposal order require departure, complete the departure task for that disposal order.
    1. On the Departures tab, tap the departure task that you want to complete.
      The Departures screen opens.
    2. Tap the Not departed field to view the complete list of enterprise assets that require departure through this departure task.
    3. Tap the back arrow at the top left corner of the screen to return to the Departures screen.
    4. Tap Scan.
      The Scan and depart assets screen opens.
    5. Use the camera on your mobile device to scan the asset tag of the enterprise asset that you want departed.
      You can also enter the asset tag value manually in the Asset Tag field.
    6. Tap the Enter key on the keyboard of your mobile device.
      The enterprise asset is automatically added to the Review tab of the Scan and depart assets screen.
    7. Repeat steps e and f for every enterprise asset that you want departed.
    8. After you scan or enter the asset tag value for all desired enterprise assets, go to the Review tab to verify the complete list.
      If you want to remove any enterprise assets from the list, tap the Delete icon (Delete icon.) for that enterprise asset.
    9. Tap Submit.
      The Scan and depart assets screen closes and you automatically return to the Departures screen. On the Departures screen, the Expected, Departed, and Not departed fields update based on the enterprise assets that you just scanned or entered the asset tag value for.
    10. Tap the Pickup contact name field.
      The Pickup contact name screen opens.
    11. In the Pickup Contact Name field, enter the name of the person who is picking up the enterprise assets for departure.
    12. Tap Submit.
      The Pickup contact name screen closes and you automatically return to the Departures screen. On the Departures screen, the Pickup contact name field updates with the name that you entered.
    13. Tap Complete.
      The Departures screen closes and you automatically return to the Asset disposal screen.

What to do next

Complete the remaining disposal order tasks on your ServiceNow instance. See Enterprise asset disposal order stages for more information on enterprise asset disposal order tasks.