Use the license usage view as a single plane to understand the license position of all software products, remediate non-compliance, view reconciliation results, view, or add removal candidates, and view Software Asset Management related reports.

The License usage view enables you to view the license usage trends for your organization and helps forecast the needs of your organization by trending the number of licenses required against the number of licenses purchased. Manage your license positions by purchasing additional rights before software consumption surpasses the number of rights owned.

Access the License usage view by navigating to Software Asset Workspace > License usage.

Figure 1. License usage view
License usage view
Use the License usage view to:
  • pin publishers (user specific, saved).
  • view key metrics for the publishers, such as over-licensed amount and true-up cost.
  • filter by domain and compliance status.
  • sort by true-up cost, over-licensed amount, and potential savings.
  • run a reconciliation and view its results.
  • be informed about the last reconciliation run.
  • view and add new removal candidates.
  • view and export reports.
  • view publisher cards specific to the software products that you published as part of the phase-wise implementation of Software Asset Management. For more information, see Publish a specific set of your software products.
    Note: The filter for published status is automatically applied.

Publishers tab

View the compliance status of all your publishers. Each publisher card displays its color-coded compliance status along with the percentage of compliance. As the products get compliant, the color changes to green.
  • compliant: Indicated by the color green. All products under the publisher are compliant.
  • non-compliant: Indicated by the color red. All products under the publisher aren’t compliant.
A red icon Reconciliation failure icon on a publisher card indicates that reconciliation failed for that publisher. Open the card to read the details. For details on which specific products failed, refer to the navigation tree on the Publisher details page.
Note: Even though a publisher card may display a red icon, you may not notice any failed products on the navigation tree because the failure may have occurred before the product results were generated.
The pinned publishers are displayed followed by unpinned publishers. To view the compliance of selected publishers, you can pin publishers for easy access. Select the bookmark icon on a card to pin it. As soon as you pin a publisher card, it moves from the Unpinned publishers section to the Pinned publishers section.
Note: The list of pinned publishers is saved on a per-user basis. The pinned publishers are stored in the Pinned User Publisher [samp_pinned_user_publisher] table.
View publisher cards related to the software products that you manage in a phase-wise implementation of Software Asset Management using the Published status filter. Filtering by Published status enables you to reduce clutter on the License usage view.
Note: The Published status filter is shown when the system property com.snc.samp.manage.published.products is enabled on your ServiceNow instance. By default, this filter is set to Published and all the publisher cards show details of published products. However, you can also view license compliance reports related to the products that aren't published by setting this filter to Unpublished. To view reports related to all the products, clear the Published status filter.

To view compliance details about a publisher, select a publisher card. A summary of that publisher's compliance appears in the Publisher details page.

Figure 2. Publisher details page
Publisher details page
The navigation tree for the publisher appears on the Publisher details page with one of the following compliant statuses:
  • Compliant: Reconciliation completed successfully and it was determined that installations and subscriptions are in compliance.
  • Not compliant: Reconciliation completed successfully and it was determined that the installations and subscriptions aren’t in compliance with purchased licenses.
  • Failed: Reconciliation failure occurred and so can't correctly determine compliance. If a product fails, then everything underneath that product, such as software model results, also fails.

The navigation view shows license compliance details of products that were published. Scroll down to the reports mentioned in the Publisher metrics table to view details of published products. If you want to view details and compliance results of other unpublished products, you must set the Published status filter to Unpublished.

In the navigation view, a non-consumption icon is displayed next to a software model that has not utilized any licenses. Such software models are always positioned at the bottom of the tree and no software model results are shown for that software model.

A brief summary of metrics appears along with related lists pertaining to that publisher. For details on the metrics, refer to the Publisher metrics table. For details on the related lists, refer to License usage publisher fields in workspace.

The navigation tree enables you to perform the following actions:
  • drill down to a product, software model, or license metric to view the calculation and compliance information from the latest reconciliation results.
  • filter products (active filtering, including collapsed items).
  • expand and collapse tree links.

By default, the navigation tree is collapsed.

Table 1. Publisher metrics
Report Source Description
True-up cost Product Result [samp_product_result] Estimated cost of remediating unlicensed installations based on the lowest number of rights needed (rights needed multiplied by average price per right from entitlements).

The lowest cost from Purchase Rights remediation options.
Potential savings Removal Candidate

[samp_sw_reclamation_candidate]

 Estimated cost of savings if software installations are reclaimed. The sum of all potential savings from all removal candidates.

Select the report to see the list of removal candidates.
Actual savings Removal Candidate

[samp_sw_reclamation_candidate]

 The total savings achieved if removal candidates are reclaimed.

Select the report to see the list of removal candidates.
Unlicensed entities

Software Installation [cmdb_sam_sw_install]

Software Subscription [samp_sw_subscription]

Oracle Options [samp_oracle_options].

SAP Users [samp_sap_system_user]

SAP Engine Usage [samp_sap_sw_client_access]

Entity unlicensed reason [samp_entity_unlicensed_reason]

 Indicates the unlicensed entities for this publisher, product, and software model. The following are some of the indicators:
  • Unlicensed installs: refers to installations for which you have purchased some entitlements, but the rights owned are not sufficient to cover all the entities that require rights.
  • Installs requiring action: indicates an action that you need to perform to fix an issue for an installation, such as problems with CIs, entitlement, or software model setup.
    Note: An installation may have more than one issue. It is necessary to address each issue to fully resolve problems with an installation. Therefore, the number shown on the progress indicator and the details when you drill down may not align. Please ensure all issues are fixed for the installation.
  • Unlicensed subscriptions: subscriptions that are unlicensed.
  • Unlicensed client access: refers to unlicensed CAL records on account of not having enough rights on entitlements to cover the CAL records.

Select the number adjacent to each category for a more detailed explanation of each installation, including the reason and causes of their unlicensed status.
Progress indicators

Software Installation [cmdb_sam_sw_install]

Requested Item [sc_req_item]

Removal Candidate [samp_sw_reclamation_candidate]
Indicates the compliance progress already made for this publisher, product, and software model. The progress indicators differ for each publisher. The following are some of the indicators:
  • Ignored installs: installations ignored from the reconciliation process.
  • Removal candidates: Number of removal candidates created.

Select the number adjacent to each category for a more detailed explanation of each installation.

Reconciliation tab

You can view all the historical reconciliation results in this tab along with the following status:

  • Completed: If all the products and publishers completed reconciliation successfully.
  • Failed: If all the products and publishers failed reconciliation.
  • Partially Completed: If only some products or publishers completed reconciliation successfully.

Results of the latest reconciliation run are shown in the License usage view. For more details, see Software reconciliation for compliance.

Removal candidates tab

View a list of all removal candidates in this tab. Removal candidates are used to reclaim software installations that aren’t being used.

You can also create removal candidates. For more details, see Create a software removal candidate in workspace.

Reports tab

You can create, view, and run reports from this tab. All the following base system reports are available in this tab:

To create and manage reports, see Create and manage reports in workspace.