--- sourceDocument: Yokohama IT Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-asset-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama IT Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # License usage view # License usage view {#ariaid-title1} * Release version: Yokohama * * Updated January 30, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of License usage view The License usage view in ServiceNow's Software Asset Management provides a centralized interface to monitor and manage software license compliance across all products in your organization. It helps you understand your license position, identify non-compliance issues, view reconciliation results, and forecast future license needs by trending license consumption against purchased entitlements. This proactive management enables you to purchase additional licenses before exceeding your owned rights, avoiding compliance risks. Show full answer Show less Access the License usage view via Software Asset Workspace \> License usage. ## Key Features * **Publisher Management:** Pin specific publishers for quick access and view their key metrics such as over-licensed amounts and true-up costs. Compliance status is clearly indicated with color codes (green for compliant, red for non-compliant). * **Filtering and Sorting:** Filter publishers by domain, compliance status, and published status (to manage phase-wise product implementations). Sort by true-up cost, over-licensed amounts, or potential savings. * **Reconciliation:** Run software reconciliation to assess compliance status. View all historical reconciliation results and the status of the latest run (Completed, Failed, or Partially Completed). * **Removal Candidates:** Identify and manage software removal candidates to reclaim unused licenses and reduce costs. Create new removal candidates directly within the view. * **Publisher Details and Navigation Tree:** Drill down into detailed compliance data for each publisher, product, and software model. The navigation tree indicates compliance status and highlights unlicensed entities and issues requiring attention. * **Reports:** Access and export a variety of pre-built reports such as software product lifecycle, license compliance position, Azure BYOL savings, and infrastructure reports for Oracle and Microsoft products. Create and manage custom reports as needed. ## Key Outcomes * **Improved License Compliance:** Quickly identify non-compliant software and take corrective actions to avoid penalties. * **Cost Management:** Evaluate true-up costs and potential savings from reclaiming unused licenses to optimize software spending. * **Proactive License Planning:** Forecast license needs based on usage trends to ensure timely purchases and avoid overconsumption. * **Streamlined Software Asset Management:** Use the centralized License usage view to simplify license tracking, reconciliation, and reporting across multiple publishers and software products. Use the license usage view as a single plane to understand the license position of all software products, remediate non-compliance, view reconciliation results, view, or add removal candidates, and view Software Asset Management related reports. The License usage view enables you to view the license usage trends for your organization and helps forecast the needs of your organization by trending the number of licenses required against the number of licenses purchased. Manage your license positions by purchasing additional rights before software consumption surpasses the number of rights owned. Access the License usage view by navigating to Software Asset WorkspaceLicense usage. Figure 1. License usage view Use the License usage view to: * pin publishers (user specific, saved). * view key metrics for the publishers, such as over-licensed amount and true-up cost. * filter by domain and compliance status. * sort by true-up cost, over-licensed amount, and potential savings. * run a reconciliation and view its results. * be informed about the last reconciliation run. * view and add new removal candidates. * view and export reports. * view publisher cards specific to the software products that you published as part of the phase-wise implementation of Software Asset Management. For more information, see [Publish a specific set of your software products](https://www.servicenow.com/docs/aR5q00EMKmECbYFMTW0toA "Report only on the licensable software products that are part of the current implementation phase of Software Asset Management by publishing those software products. By publishing only a few software products initially, you can assess the initial progress and gradually increase the scope of the implementation."). Note: The filter for published status is automatically applied. {#sam-workspace-workbench__ul_pxv_frq_bpb} ## Publishers tab {#sam-workspace-workbench__section_v3c_ljr_bpb} View the compliance status of all your publishers. Each publisher card displays its color-coded compliance status along with the percentage of compliance. As the products get compliant, the color changes to green. * compliant: Indicated by the color green. All products under the publisher are compliant. * non-compliant: Indicated by the color red. All products under the publisher aren't compliant. {#sam-workspace-workbench__ul_eh1_3zy_bpb} A red icon ![Reconciliation failure icon]() on a publisher card indicates that reconciliation failed for that publisher. Open the card to read the details. For details on which specific products failed, refer to the navigation tree on the Publisher details page. Note: Even though a publisher card may display a red icon, you may not notice any failed products on the navigation tree because the failure may have occurred before the product results were generated. The pinned publishers are displayed followed by unpinned publishers. To view the compliance of selected publishers, you can pin publishers for easy access. Select the bookmark icon on a card to pin it. As soon as you pin a publisher card, it moves from the Unpinned publishers section to the Pinned publishers section. Note: The list of pinned publishers is saved on a per-user basis. The pinned publishers are stored in the Pinned User Publisher \[samp_pinned_user_publisher\] table. View publisher cards related to the software products that you manage in a phase-wise implementation of Software Asset Management using the Published status filter. Filtering by Published status enables you to reduce clutter on the License usage view. Note: The Published status filter is shown when the system property com.snc.samp.manage.published.products is enabled on your ServiceNow instance. By default, this filter is set to Published and all the publisher cards show details of published products. However, you can also view license compliance reports related to the products that aren't published by setting this filter to Unpublished. To view reports related to all the products, clear the Published status filter. To view compliance details about a publisher, select a publisher card. A summary of that publisher's compliance appears in the Publisher details page. Figure 2. Publisher details page The navigation tree for the publisher appears on the Publisher details page with one of the following compliant statuses: * Compliant: Reconciliation completed successfully and it was determined that installations and subscriptions are in compliance. * Not compliant: Reconciliation completed successfully and it was determined that the installations and subscriptions aren't in compliance with purchased licenses. * Failed: Reconciliation failure occurred and so can't correctly determine compliance. If a product fails, then everything underneath that product, such as software model results, also fails. {#sam-workspace-workbench__ul_yty_bfd_tzb} The navigation view shows license compliance details of products that were published. Scroll down to the reports mentioned in the Publisher metrics table to view details of published products. If you want to view details and compliance results of other unpublished products, you must set the Published status filter to Unpublished. In the navigation view, a non-consumption icon is displayed next to a software model that has not utilized any licenses. Such software models are always positioned at the bottom of the tree and no software model results are shown for that software model. A brief summary of metrics appears along with related lists pertaining to that publisher. For details on the metrics, refer to the Publisher metrics table. For details on the related lists, refer to [License usage publisher fields in workspace](https://www.servicenow.com/docs/kiNrfseq8ll68Q6hf6MEnQ "Field descriptions for the related lists for publishers in the Publishers page in the License usage view."). The navigation tree enables you to perform the following actions: * drill down to a product, software model, or license metric to view the calculation and compliance information from the latest reconciliation results. * filter products (active filtering, including collapsed items). * expand and collapse tree links. {#sam-workspace-workbench__ul_eg3_pgj_tzb} By default, the navigation tree is collapsed. {#sam-workspace-workbench__table_lzc_fzn_hpb__entry__3} | Report | Source | Description | |-|-|-| | True-up cost | Product Result \[samp_product_result\] | Estimated cost of remediating unlicensed installations based on the lowest number of rights needed (rights needed multiplied by average price per right from entitlements). The lowest cost from Purchase Rights remediation options. | | Potential savings | Removal Candidate \[samp_sw_reclamation_candidate\] | Estimated cost of savings if software installations are reclaimed. The sum of all potential savings from all removal candidates. Select the report to see the list of removal candidates. | | Actual savings | Removal Candidate \[samp_sw_reclamation_candidate\] | The total savings achieved if removal candidates are reclaimed. Select the report to see the list of removal candidates. | | Unlicensed entities | Software Installation \[cmdb_sam_sw_install\] Software Subscription \[samp_sw_subscription\] Oracle Options \[samp_oracle_options\]. SAP Users \[samp_sap_system_user\] SAP Engine Usage \[samp_sap_sw_client_access\] Entity unlicensed reason \[samp_entity_unlicensed_reason\] | Indicates the unlicensed entities for this publisher, product, and software model. The following are some of the indicators: * Unlicensed installs: refers to installations for which you have purchased some entitlements, but the rights owned are not sufficient to cover all the entities that require rights. * Installs requiring action: indicates an action that you need to perform to fix an issue for an installation, such as problems with CIs, entitlement, or software model setup. Note: An installation may have more than one issue. It is necessary to address each issue to fully resolve problems with an installation. Therefore, the number shown on the progress indicator and the details when you drill down may not align. Please ensure all issues are fixed for the installation. * Unlicensed subscriptions: subscriptions that are unlicensed. * Unlicensed client access: refers to unlicensed CAL records on account of not having enough rights on entitlements to cover the CAL records. {#sam-workspace-workbench__ul_ky3_vdk_3bc} Select the number adjacent to each category for a more detailed explanation of each installation, including the reason and causes of their unlicensed status. | | Progress indicators | Software Installation \[cmdb_sam_sw_install\] Requested Item \[sc_req_item\] Removal Candidate \[samp_sw_reclamation_candidate\] | Indicates the compliance progress already made for this publisher, product, and software model. The progress indicators differ for each publisher. The following are some of the indicators: * Ignored installs: installations ignored from the reconciliation process. * Removal candidates: Number of removal candidates created. {#sam-workspace-workbench__ul_oyj_cm2_dbc} Select the number adjacent to each category for a more detailed explanation of each installation. | [Table 1. Publisher metrics] {#sam-workspace-workbench__table_lzc_fzn_hpb} ## Reconciliation tab {#sam-workspace-workbench__section_u2c_mjr_bpb} You can view all the historical reconciliation results in this tab along with the following status: * Completed: If all the products and publishers completed reconciliation successfully. * Failed: If all the products and publishers failed reconciliation. * Partially Completed: If only some products or publishers completed reconciliation successfully. {#sam-workspace-workbench__ul_sz3_rfd_tzb} Results of the latest reconciliation run are shown in the License usage view. For more details, see [Software reconciliation for compliance](https://www.servicenow.com/docs/QM8dIr_W8OZqTkxTur9jBA "Automated license reconciliation keeps license positions accurate and up-to-date without manual calculations. Reconciliation runs weekly or on demand."). ## Removal candidates tab {#sam-workspace-workbench__section_amv_njr_bpb} View a list of all removal candidates in this tab. Removal candidates are used to reclaim software installations that aren't being used. You can also create removal candidates. For more details, see [Create a software removal candidate in workspace](https://www.servicenow.com/docs/hoJwIeGr76qqD9VkdTKfCg "Removal candidates reclaim software resources in your environment. They are created automatically from reclamation rules or can be created manually."). ## Reports tab {#sam-workspace-workbench__section_klr_4jr_bpb} You can create, view, and run reports from this tab. All the following base system reports are available in this tab: * [Software product lifecycle report](https://www.servicenow.com/docs/ihrEv8kYoI0yL71FW41mvQ "A software model is a profile of the software that you've purchased, including information about the publisher, version, and discovery map. Software entitlements are used to relate the software model to the rights that you've purchased.") * [Software license compliance position](https://www.servicenow.com/docs/miQPwQYU20Y8jfn9Q6WXVg "The Software Asset Management License Position report shows compliance details for each software model in a single list.") * [Azure BYOL realized savings report](https://www.servicenow.com/docs/H0dRlmgggwE2C_2YEACB_Q "You can use the Microsoft Windows and SQL Server infrastructure details reports to gain visibility into the SQL Server and Windows Server deployments and infrastructure for different cloud providers including Microsoft Azure, AWS, and GCP.") * [Software models with deactivated discovery maps](https://www.servicenow.com/docs/lcQMu0NV3~jciDt7NG6xmA "The Software Asset Management Content Service provides content updates to your instance weekly that you can use to normalize your data.") * [Oracle DB Server Deployments per Agreement report](https://www.servicenow.com/docs/VK1WXov~wi4ASvfvlV1PpQ "You can use the Oracle DB Server Deployments per Agreement report to gain visibility into your Oracle Database server deployments across hybrid infrastructures, based on the agreement type.") * [Oracle Infrastructure report](https://www.servicenow.com/docs/9DXjsuN~zq1bcv23a4DowA "You can use the Oracle Infrastructure report to gain visibility into your Oracle infrastructure. This report includes information about the Oracle databases that you are running and the configuration items that are supporting these databases.") * [Microsoft Windows and SQL Server infrastructure details reports](https://www.servicenow.com/docs/H0dRlmgggwE2C_2YEACB_Q "You can use the Microsoft Windows and SQL Server infrastructure details reports to gain visibility into the SQL Server and Windows Server deployments and infrastructure for different cloud providers including Microsoft Azure, AWS, and GCP.") * [SaaS detection report](https://www.servicenow.com/docs/uLi2TKrMF9tY1ppTgKS~sA "Use the SaaS detection report to discover and manage all SaaS applications accessed via a browser and configured within the ServiceNow Agent Client Collector for Visibility Content (ACC-VC) product. The SaaS applications that can be managed through this report can be paid or free ones.") {#sam-workspace-workbench__ul_hc5_t2f_hpb} To create and manage reports, see [Create and manage reports in workspace](https://www.servicenow.com/docs/wlGE0YLp91oy7cZfzXKO3g "Create and manage your report tiles in the Software Asset Workspace."). *[\>]: and then