An administrator can set up Process Mining so that analysts and managers can access the Analyst Workbench, and create and manage projects.

Note: Process Mining is supported for on-premise instances only if the instances have Predictive Intelligence set up. For information on self-hosted environments, see KB article KB0782052.
To set up Process Mining:
  • Activate the Process Mining (com.sn_po) plugin.
  • Assign roles to enable users to create projects from the application navigator, and view or manage projects from the Analyst Workbench.
  • (Optional) When integrating Process Mining with the other applications, such as ITSM, Customer Service Management, Financial Services Operations, and so on, activate the respective content pack.

Domain separation is supported

This application supports domain separation. For more information, see Domain separation and Process Mining.