Add the Portal FAQ widget to your portal and modify its data, presentation, and behavior. You can use the Portal FAQ widget to display a frequently asked questions list (FAQ) from a knowledge table on the portal.

Before you begin

The UI Components for Customer Portals plugin must have been activated. For more information, see Activate the UI Components for Customer Portals plugin.

If you have not already created the page to which you want to add the widget, see Create a page for Configurable Portal widgets.

Role required: sp_admin or admin

Procedure

  1. Navigate to the All > Service Portal > Service Portal Configuration.
  2. Select Designer.
  3. On the Service Portal Designer page, search for and select the page to which you want to add the widget.
  4. Select the Widgets tab.
  5. In the Layouts section, drag the Container layout onto the portal edit page.
  6. On the container, add a set of columns by selecting the plus button (Plus button)
  7. On the Widgets pane, in the Filter Widget field, enter Portal FAQ.
  8. Drag the widget onto the container.
  9. In the Edit page, select the Portal FAQ widget.
  10. Select the Pencil icon (Pencil icon).
  11. On the Instance form, fill in the fields.
    For a description of the fields values, see Portal FAQ widget instance options form
  12. Select Save.