---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Employee Center Pro Kiosk

# Employee Center Pro Kiosk {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable the field workers and shift workers with the in-context information for
operational efficiency.

A deskless worker is an employee who typically doesn't sit behind a desk or use a computer to perform the job. Empowering deskless workers with resources is crucial for enhancing productivity, engagement, and
overall organizational success.{#deskless-kiosk-overview__p_lhb_nfg_h1c}

A new plugin Employee Center Pro Kiosk enables all such deskless workers with simplified access to information and services for self-serve and improved productivity.

## Kiosk overview {#deskless-kiosk-overview__section_lvf_xyx_z1c}

Using the Kiosk application, deskless employees can manage their time off, schedule, and requests.Figure 1. Employee Center Pro Kiosk home page

* One-stop source: Meet employees where they're and how they want to receive information and request services.
* Guided experiences: Empower the deskless employee workforce with relevant services and actions.
* Personalized self-service experience: Access relevant information and services that help with day-to-day work.
* Feedback drawer widget: Organizations can easily capture feedback on the Kiosk experience using the experience feedback drawer widget on the home page. For more information, see [Integrated experience and service feedback](https://www.servicenow.com/docs/S8Mq9qNN4IVoSxyWRiET_Q "Experience and service feedback enables you to gather quick feedback from your users on their user experiences and their service experiences.").

{#deskless-kiosk-overview__ul_tnv_gvv_w1c}  
Note:  
Employee Center Pro Kiosk (sn_ex_sp_pro_kiosk) home page is available with Employee Center Pro (com.snc.employee_center_pro) license.

Access all your information and services from a unified location from external applications such as Ultimate Kronos Group. Installation of the HR Service Delivery with the UKG plugin (com.sn_hr_ukg) provides a default setup of
the UKG spoke. For more information, see [Integrate with the UKG spoke](https://www.servicenow.com/docs/IVRsYDMxbrFGWFOOA77z2w "Integrate with the UKG spoke to use the Employee Center Pro Kiosk in your organization.").

## Prerequisites {#deskless-kiosk-overview__section_nfw_s4y_51c}

This portal supports displaying timeoff balance, employee schedule, my requests, and get support for deskless workers. Employee Center Pro Kiosk has a dependency on the following applications.  
Note:  
Ensure you activate these applications first before installing the Employee Center Pro Kiosk app from ServiceNow Store.

* Employee Center Pro (sn_ex_sp_pro)
* Employee Center (sn_ex_sp)
* Employee Experience Foundation (sn_ex_emp_fd)
* Employee Profile (sn_employee)
* HR Service Delivery Integration with Ultimate Kronos Group (sn_hr_ukg)
* UKG Spoke (sn_kronos_spoke)  
  Note:  
  Installation of the com.sn_hr_ukg plugin provides a default setup of the UKG spoke.
* (Optional) Health and Safety Incident Management  
  Note:  
  To report health and safety, activate the plugin and apply the `sn_ohs_im.reporter` role.
{#deskless-kiosk-overview__ul_yjs_wz2_v1c}

## Kiosk users and roles {#deskless-kiosk-overview__section_upb_qj4_2fb}

{#deskless-kiosk-overview__table_ov2_tj4_2fb__entry__2}

| User roles | Required role |
|-|-|
| Kiosk admin | sn_hr_sp.esc_admin |
| Kiosk user | sn_ex_sp_pro_kiosk.user |
| Employee profile admin | sn_employee.admin |
[Table 1. Roles required for Kiosk]

{#deskless-kiosk-overview__table_ov2_tj4_2fb}  
Note:  
Ensure that the users have the `sn_ex_sp_pro_kiosk.user` role to access the Kiosk portal.
* **[Employee Center Pro Kiosk benefits](https://www.servicenow.com/docs/Lg2XWOYCDqzVFtYWa6JTiQ)**   
  Enable the field workers and shift workers with the in-context information for operational efficiency.
* **[Configure Employee Center Pro Kiosk](https://www.servicenow.com/docs/rC4EaX6b_o_I41ZnmwNs8w)**   
  Configure and use the default Kiosk for better deskless experience.
* **[Customize Employee Center Pro Kiosk widgets](https://www.servicenow.com/docs/lEzyyZt3R1vVaGa3MBN5pQ)**   
  You can configure the widget instance options to control how data is displayed within the widget.
* **[Configure the mail and SMS send to self](https://www.servicenow.com/docs/IEL_WNLyONoIZG7wQG0kag)**   
  Help employees access information easily by sending required information as an SMS or email.
* **[Integrate with the UKG spoke](https://www.servicenow.com/docs/IVRsYDMxbrFGWFOOA77z2w)**   
  Integrate with the UKG spoke to use the Employee Center Pro Kiosk in your organization.
* **[Use Employee Center Pro Kiosk](https://www.servicenow.com/docs/IFUAC34hLEJHWf34REni8w)**   
  Use the Kiosk experience to self-serve, leading to improved productivity, and operational efficiencies for the organization.

**Related concepts**   

* [Use Employee Center Pro Kiosk](https://www.servicenow.com/docs/IFUAC34hLEJHWf34REni8w "Use the Kiosk experience to self-serve, leading to improved productivity, and operational efficiencies for the organization.​")
* [Integrated experience and service feedback](https://www.servicenow.com/docs/S8Mq9qNN4IVoSxyWRiET_Q "Experience and service feedback enables you to gather quick feedback from your users on their user experiences and their service experiences.")