If you have the admin role, you can configure the Now Assist for HR Service Delivery (HRSD) application so that your agents can use the generative AI capabilities in Agent Workspace for HR Case Management and Core UI.

Before you begin

Role required: admin

About this task

Use the Now Assist Admin console to configure Now Assist for HR Service Delivery (HRSD). This console contains everything that you need to install the plugins and configure the generative AI skills. For additional information, see Now Assist Admin console.

The following list contains skills that you can access from the Now Assist Admin console.
  • Chat reply recommendation
  • Chat summarization
  • Sidebar discussion summarization
  • Case summarization
  • Resolution notes generation
  • KB generations
  • Email recommendation
  • Sensitivity detection
  • Journey generation for managers
  • Journey summarization for managers
  • Persona assistant

Now LLM Service is currently the only provider for this Now Assist application's skills.

Procedure

  1. Install the Now Assist for HR Service Delivery (HRSD) plugin (sn_hr_gen_ai).
  2. Navigate to All > Now Assist Admin > Skills to access the Now Assist Skills tab of the Now Assist Admin console.
  3. Activate and configure the skills for the Now Assist for HR Service Delivery (HRSD) features.
    These features are grouped under the Employee workflow group. Each feature has its associated skills.
  4. On the skill that you would like to activate, select Activate Skill.
  5. Select the inputs or triggers for the selected skill.
    For information about the inputs and triggers for each skill, see Skill inputs and triggers for Now Assist for HRSD.
  6. After you configure the inputs or triggers for the selected skill, select Save and continue to go to the next step.
    You can return to a previous step by using the Back button.
  7. Define the availability of skill.
    Note: This step applies to the case summarization and resolution notes generation skills. It doesn't apply to the chat summarization skill. If you’re configuring the chat summarization skill, go to Step 10.
  8. After you configure the skill availability, select Save and continue to go to the next step.
  9. Select where you would like to display the skill.
    • In-product: When selected, the Now Assist skills are displayed on forms and workspaces.

      For the skills that appear in In-product, select the down arrow to identify the roles that can use the skill. The sn_hr_core.basic role is available by default.

    • Now Assist panel: When selected, the Now Assist skills are available in the Now Assist panel. If you don't see this option, you must activate the Now Assist panel. For more information, see Turn on the Now Assist panel.

      For the skills that appear in the Now Assist panel, select the down arrow to identify the roles that can use the skill.

  10. After you configure the display for the selected skill, select Save and continue to go to the next step.
  11. Review your choices and select Activate to complete the configuration.
    Your skill is configured.