Highlight fields in the workspace to call an agent's attention to them.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > Workspace Experience > Administration > Highlighted Values.
  2. Select New.
  3. On the form, fill in the fields.
    Table 1. Highlighted Value form
    Field Description
    Table Name of the table that contains the fields you want to highlight.
    Field Name of the field you want to highlight if the triggering conditions are met.
    Application Scope of applications this highlighting pertains to.
    Workspace The workspace this highlighting applies to.

    Select Agent Workspace
  4. Right-click the header and select Save.
  5. In Highlighted Value Conditions, select New.
  6. On the form, fill in the fields.
    For a description of field values, see Highlighted value condition form.
  7. Select Submit.