Enable the audio conferencing to allow the users to participate in the conference call by dialing the conference bridge number.

Before you begin

Note: This is an additional configuration, which is optional and can be used as required.

Role required: admin

Procedure

  1. In your ServiceNow instance, navigate to All > Notify > Microsoft Teams > Configuration.
  2. Select Enable Audio Conferencing.
    Enable audio conferencing option
  3. Select Save.