You can activate the Dispatcher Workspace plugin (sn_fsm_disp_wrkspc) for Field Service Management if you have the admin role. The application includes demo data and installs related plugins if they are not already installed.

Before you begin

Role required: admin.

About this task

Activation of Field Service Management Dispatcher Workspace [sn_fsm_disp_wrkspc] plugin activates the following plugins.

Table 1. Plugins for Dispatcher Workspace
Plugin Description
Field Service Management Configurable Workspace

[com.snc.uib.fsm_agent_workspace].

 Provides the components, lists, and forms to support Field Service Management on CSM Configurable Workspace.
sn-fsm-components

[com.sn_fsm_components].

 Provides the repository in which to store Field Service Management custom components to be used in the UI Builder.

Procedure

  1. Navigate to All > System Applications > All Available Applications > All.
  2. Find the FSM Configurable Dispatcher Workspace plugin (sn_fsm_disp_wrkspc) using the filter criteria and search bar.

    You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

  3. Select Install to start the installation process.
    Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.
    You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.