After you have created a contract or the contract has expired, you can renew the contract.

Before you begin

Role required: admin, contract_manager (core UI or Hardware Asset Workspace only), sn_eam.enterprise_admin (Enterprise Asset Workspace only), or sn_eam.enterprise_asset_manager (Enterprise Asset Workspace only)

About this task

  • When a contract is renewed, a new contract isn't created. Instead, the same contract is updated with renewal information.
  • The changes to the start date and end date of a contract is captured in the Contract History tab.
  • Contract information and history is retained when a contract is renewed. If the end date of the contract changes, the end date of any associated assets changes to match. You can renew a contract that meets the following conditions.
    • State is Active or Expired
    • Substate is None or Rejected
  • If the system property sn_contract_enable_renewal_flow is enabled, the contract renewal workflow is available for maintenance & warranty contracts. For more information, see Contract renewal workflow.

Procedure

  1. Open the list of contracts that are used across your deployment.
    • If you are using the core UI, navigate to Contract > Contracts > All.

    • If you are using the Hardware Asset Workspace, open the Contract management view and then select the All contracts tab.

      Alternatively, select the Overview tab of the Contract management view. In the Contract overview section, locate the Expiring contract widget to view the list of contracts that are expiring.

    • If you are using the Enterprise Asset Workspace, open the Contract and lease management view and then select the All contracts tab.

      Alternatively, select the Overview tab of the Contract and lease management view. In the Contract overview section, locate the Expiring contract widget to view the list of contracts that are expiring.

  2. Select a contract in the Active or Expired state.
  3. Click Renew.
  4. On the Renew the Contract form (core UI) or dialog box (Hardware Asset Workspace and Enterprise Asset Workspace), fill in the fields.
    Table 1. Renew the Contract fields
    Field Descriptions
    Approver User who approves or rejects the contract.
    Options Length of time for the renewal, in years.
    Renewal start date Date on which the renewed contract takes effect.
    Renewal end date Date on which the renewed contract expires.
    Cost adjustment type Type of cost adjustment applied to the renewed contract: None, Fixed, Manual, or CPI.
    Cost adjustment percentage Percentage increase or decrease in price of the renewed contract. To indicate a decrease in price, enter a negative percentage. A Cost adjustment amount or Cost adjustment percentage can be specified, but not both.
    Cost adjustment amount Numerical increase or decrease in price of the renewed contract. To indicate a decrease in price, enter a negative number. A Cost adjustment amount or Cost adjustment percentage can be specified, but not both.
  5. Perform one of the following steps.
    • To save all entered data and change the substate to Under Review, click Submit for Review. The contract is sent to the specified Approver.
    • To save all entered data and change the substate to Awaiting Review, click Save. The Renew button is available to submit the renewed contract for review later.
  6. Change any information on the Contract form, as necessary.
  7. Click Update.

What to do next

If you selected the Save option, ensure that you click Renew when you are ready to submit the contract renewal for approval.