Uninstall the Agent Client Collector from a Linux machine manually if the command script is unavailable due to the specific agent not being connected to the instance.

Before you begin

  • The uninstall procedure is the same for both MID Server and MID-less deployments.
  • Role required: agent_client_collector_admin

About this task

By default, an uninstalled agent is removed from the system after 30 days. To modify this amount of time, update the sn_agent_ci_extended_info table, accessible from the Auto Flushes page (enter sys_auto_flush.LIST into the instance's search filter field).

Procedure

  1. Stop the service.
    sudo systemctl stop acc
  2. Use the relevant package management tool to remove the service.
    • yum remove agent-client-collector
    • apt-get remove agent-client-collector
    • zypper remove agent-client-collector

    Alternatively, you can run one of the following commands, based on the OS in use.

    • rpm -e agent-client-collector
    • dpkg -r agent-client-collector
  3. If you ran either the rpm or dpkg command, remove any remaining files from your system. 
    # userdel -r servicenow
# groupdel servicenow
# rm -R /{etc,var/cache,var/log,usr/share}/servicenow/agent-client-collector
    Warning: Do not use the command rm -Rf, as this can cause data loss.