The Maintenance status indicates that the CI is under maintenance. For example, there is a software upgrade, and the issues can result from that activity, therefore all maintenance alerts are discarded.

Before you begin

Role required: evt_mgmt_admin, evt_mgmt_operator, or evt_mgmt_user

About this task

The alert maintenance status can change due to any of these reasons:
  • A user selected the Maintenance check box on the alert, or selected the alert from the list view, and then clicked the Maintenance UI action.
  • A new alert that had been bound to a CI whose status is in maintenance status on the CMDB table.
  • If all previous events associated with the alert are in maintenance, the alert Maintenance field can automatically be set to true showing maintenance is in progress. However, if an alert Maintenance field is false but the related CI status is changed to In Maintenance after the alert was created, any subsequent events do not put the alert into maintenance. For example, if an alert is generated for a router and later the router is taken down for maintenance, it is still assumed that there was a problem before maintenance started and the issue must not be ignored.
Note:
  • If a maintenance flag was set on an alert in Geneva, after upgrading to Helsinki it affects the impact as a regular alert.
  • If an alert is bound to a CI by a user action (such as an alert management rule) and the CI is in the Maintenance state, you must manually bind the CI to the alert and mark it with the In Maintenance status.

Procedure

  1. Navigate to All > Event Management > All alerts.
  2. Review the Maintenance column for each alert.
    A value of true indicates that the CI is under maintenance.
    Note: If the Maintenance field is not visible on the Alert form, personalize the list to add the field. For more information, see Personal lists.