Several types of components are installed with activation of the AIOps Experience [sn_sow_aiops] application, including user role and plugins.

Note: The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

Demo data is available for this feature.

Roles installed

Role title [name] Description Contains roles
evt_mgmt_user Manages the alert lifecycle and performs basic operations, such as viewing alerts. itil
evt_mgmt_operator Manages alerts, including tasks such as closing and acknowledging them. evt_mgmt_user
evt_team_operator Manages Event Management operations within a specific team as defined in the Assignment Group field. This role allows the operator to read and write alerts exclusively for their assigned team. Additionally, the operator can make configuration changes specific to their team, including updates to Alert Automation and the Integrations Launchpad.
Note: The evt_team_operator role must be assigned to an assignment group to view and manage alerts for that group. If the role is created but not associated with any groups that have alerts assigned, the operator cannot see any alerts.

sn_sow_alert_rules.automation_create_nonglobal

sn_sow_alert_rules.automation_delete_nonglobal
evt_mgmt_admin Configures and sets up Event Management properties and rules. evt_mgmt_user and evt_mgmt_operator

Plugins installed

Plugin Description
Event Management

[com.glideapp.itom.snac]

 Provides service-oriented availability and monitor events through an intuitive console.
Performance Analytics - Premium

[com.snc.pa.em]

 Provides core out-of-the-box Key Performance Indicators (KPIs) to help monitor and enhance event management processes. Please note that activating this plugin on production instances may require a separate Performance Analytics license.
Performance Analytics - Content Pack - Event Management

[com.snc.pa.premium]

 Includes core out-of-the-box Key Performance Indicators (KPIs). Activating this plugin on production instances may require a separate Performance Analytics license.

To return to the procedure, see Install Service Operations Workspace for ITOM application.