Sourcing items in a service catalog request
- UpdatedJul 31, 2025
- 2 minutes to read
- Zurich
- IT Asset Management
A service catalog request can contain multiple items that must be sourced.
Sourcing requested items from local stockrooms
You can use the assets available in the requester’s local stockroom to fulfill a service catalog request. The assets that are in stock are reserved and a fulfillment task is created to source and fulfill the request.
Sourcing requested items from other stockrooms
When the requested items aren’t in stock, you can create a purchase order to deliver the items from other source stockrooms to your local stockroom. You can request multiple items in a purchase order.
After creating a purchase order, you can create hardware assets and reserve it for the requester either before or after you receive the requested items. You can’t create or assign software licenses to the requester before you receive the software licenses.
Sourcing requested hardware items
You can source requested hardware items by creating a transfer order. You can transfer hardware assets from a source stockroom to multiple destination stockrooms.
When a source stockroom doesn’t have enough items in stock, you can specify multiple source stockrooms in the transfer order so that the hardware items can be transferred to the destination stockrooms.
Sourcing requested software licenses
To source a requested software license, you must assign the rights of the software license to a user or a device so that they’re authorized to use the software.
Related Content
- Procurement roles
The Procurement application uses the following roles.
- Procurement workflows
Procurement uses the following workflows. You can edit the existing flows or create a flow in the graphical Workflow Studio to meet your organization's asset procurement process.
- Use the Procurement Overview module
Use the gauges on the Procurement Overview homepage to help you track and manage requests, purchase orders, and other important aspects of the procurement process.
- Activate Procurement
You can activate the Procurement plugin that provides core procurement capabilities.
- Procurement purchase order management for assets
Accurate purchase order information is important for invoice tracking, receiving, and reporting in the ServiceNow platform.
- Receive assets
Assets can be received and added to the system when they are delivered to a stockroom.
- Domain separation and Procurement
Domain separation is supported in Procurement processing. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.
- Manage transfer orders
- Track a request from the service catalog
The Procurement application lets you track a request that was ordered from the service catalog.
- Models
Models are specific versions or various configurations of an asset. Models are used for managing and tracking assets through various ServiceNow platform asset applications, including Product Catalog, Asset Management, and Procurement.
- Bundled models
A bundled model is a single model comprised of individual models. For example, a laptop, printer, keyboard, and mouse can be combined into a single bundled model. If you assign any one asset from the bundled model to an individual, that person receives all the components in the bundle.
- Source requests from local stockrooms
Get visibility into local stockrooms at the time of sourcing requests.