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Zurich ServiceNow AI Platform Administration

Link an NLU model and intents to a Genius Result configuration

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Table of contents
  • Administer the ServiceNow AI Platform
    • Getting started on the ServiceNow AI Platform
      • How the ServiceNow AI Platform works
      • Basic system configuration
        • Experimentation framework
          • Opt out of an individual experiment
          • Turn off experimentation framework
        • ServiceNow plugins
          • Activate a plugin
            • Activate a plugin on a personal developer instance
          • Request a plugin
          • List of plugins (Zurich)
        • Find components installed with an application
        • Available system properties
        • Query join and complexity size limits
        • Web proxy
          • NTLM authentication
          • Proxy servers for SOAP clients
          • Bypass the proxy server
      • Admin Center
        • Exploring Admin Center
          • Admin Center summary
        • Administering Admin Home
        • Discovering adoption blueprints
          • Adoption blueprints
            • Select your adoption blueprint
              • Expand technology services while reducing costs blueprint
              • Deliver extraordinary employee experiences, resiliency and productivity blueprint
              • Modernize your change management process blueprint
              • Reduce incidents and keep services flowing with AI based automation blueprint
              • Ensure technology teams meet compliance and performance standards blueprint
              • Operationalize workforce effectiveness and processes blueprint
            • Install applications for an adoption blueprint
        • Configuration Hub
          • Configure the product home page
        • Admin Center references
          • Admin Center roles
      • Administering applications
        • ServiceNow Store
          • Exploring the ServiceNow Store
            • Tracking your ServiceNow Store activity
            • ServiceNow Store application listing details
              • ServiceNow Store procurement options
            • Understanding plugins, apps, integrations, and products
          • Configuring ServiceNow Store
            • Configure ServiceNow Store application notification preferences
          • Getting apps and trials from the ServiceNow Store
            • Start a trial
            • Get a free app
            • Buy a partner app
            • Request a paid ServiceNow or partner app
            • Contact a seller
            • Evaluating version requirements and dependencies
          • Reviewing apps
            • Review an app
            • Submit a guest review
          • Getting apps as an on-premise customer
            • Get an app as an on-premise customer
            • Upload an app to an on-premise instance
          • Using the ServiceNow Store in a regulated environment
            • Environments with federal or regional ServiceNow Store instances
            • Listing types not available in regulated environments
            • Access the ServiceNow Store for a regulated environment
            • Get a free app for a regulated environment
            • Request a paid app for a regulated environment
          • ServiceNow Store reference
            • Guest contact form fields
            • Guest review form fields
            • ServiceNow Store glossary
        • Application Manager
          • Exploring Application Manager
            • Application Manager activity log
            • Application Manager available for you tab
            • Application Manager Updates tab
            • Application Manager installed tab
            • Application Manager application details
          • Configuring Application Manager
            • Deactivating automatic synchronization with the ServiceNow Store
          • Installing applications, plugins, and products
            • Installation details
            • Entitle an application
            • Install an application or plugin
            • Install all applications in a product
          • Updating applications
            • Update an application or plugin
          • Uninstalling applications
            • Uninstall an application
          • Repairing applications and plugins
            • Repair an application or plugin
        • Legacy Application Manager
          • Exploring Legacy Application Manager
            • Available actions
          • Using Legacy Application Manager
            • Opt in to the ServiceNow Store products
            • Manage entitlements from your ServiceNow instance
              • Entitle an application from your ServiceNow instance
              • Entitle a product from your ServiceNow instance
            • Accessing unpurchased recommended apps on ServiceNow Store
            • Request and install free application trial
            • Request a free or paid application
              • Get a free application
              • Buy a paid application
            • Complete the offline application purchase transaction
            • Schedule installation
            • Install or update all applications in a ServiceNow product
            • Install multiple applications in a batch
            • Install a ServiceNow Store application
            • Install an update to a ServiceNow Store application
            • Select an application from the application picker
            • Repair a ServiceNow application
            • Opt out of the ServiceNow Store products
            • Installation considerations
              • Skipped records that occur during application installation
              • Rolling back and removing applications
                • Roll back an application
                • Delete an application
                • Uninstall an application
              • View the upgrade history of a ServiceNow Store application
      • Multi-instance Management
        • Exploring Multi-instance Management
        • Configuring Multi-instance Management
          • Basic trust configuration for data sync applications
          • Cross-instance application trust configuration
            • Configure Manager Instances
            • Configure Managed Instances
      • Subscription Management
        • Exploring Subscription Management
          • Product subscriptions overview
          • Viewing product subscription details in Subscription Management
            • Monitoring Workflow Data Fabric capability usage with Subscription Management
          • Viewing instance-level entitlements in Subscription Management
          • Viewing account-level entitlements in Subscription Management
            • Monitoring cloud capacity in Subscription Management
            • Monitoring Now Assist creators in Subscription Management
            • Monitoring Now Assist usage in Subscription Management
          • Addressing issues in Subscription Management
          • Discovering insights in Subscription Management
        • Configuring Subscription Management
          • Create a Subscription Management administrator
          • Share subscription data from another instance
          • Configure subscription allocation status in Subscription Management
          • Manage subscriptions in an on-premise installation
        • Managing per-user subscriptions in Subscription Management
          • Allocate subscriptions in Subscription Management
          • Remove a group from a product subscription in Subscription Management
          • Maintain per-user subscription allocations in Subscription Management at renewal
        • Managing custom tables and applications in Subscription Management
          • Map a custom application to a product subscription in Subscription Management
          • Map a missing custom application to a product subscription in Subscription Management
          • Map custom tables to a product subscription in Subscription Management
          • Map a missing custom table to a product subscription in Subscription Management
          • Maintain custom table and application mappings at renewal in Subscription Management
          • Grandfathered and exempted tables
        • Monitoring capacity subscriptions
          • Monitor capacity subscription calculations in Subscription Management
        • Subscription Management reference
          • Types of subscriptions in Subscription Management
          • Subscription form
          • User sets and groups in Subscription Management
          • Components installed with Subscription Management
          • Subscription Management roles
          • Domain separation and Subscription Management
      • Now Support administration
        • View Now Support users
        • Create a user in Now Support
        • Manage user access in Now Support
    • Configure ServiceNow AI Platform core features
      • User administration
        • Exploring user administration
          • The User record
        • Creating users, companies, and departments
          • Creating users
            • Create a user
            • User self-registration
          • Add a new company
          • Normalization data services
            • Implementing normalization data services using guided setup
            • Normalized company names table
            • Normalized Mappings table
            • Normalization properties
            • Changing normalized company names
          • Add a department
        • Creating groups
          • Create a user group
          • Add a user to a group
          • Configure assignment group types
        • Managing roles
          • Base system roles
            • Special administrative roles
            • Read-only role
            • Application specific roles
          • Create a role
            • Grant a role access to applications and modules
            • Assign a role to a group
            • Assign a role to a user
            • Add a role to an existing role
            • Create a group role
          • Audit user roles
          • Delegating roles
            • Designate role delegators
            • Assign roles as a role delegator
            • Prevent a role from being delegated
          • Grant a time-limited user role
        • Monitoring user activity
          • Impersonating users
            • Manage the visibility of the impersonation feature
            • Impersonate a user
            • Impersonation logs
          • Managing user sessions
          • Non-interactive sessions
      • ServiceNow AI Platform tables and data
        • Table administration
          • Exploring ServiceNow AI Platform tables
            • Data dictionary tables
            • System dictionary
            • Table relationships
            • Table extension and classes
            • Storage aliases
          • Managing tables and indexes
            • Create a table
              • Global default fields
            • Deleting custom tables
              • Delete a custom table
              • Delete all records from a table
            • Modify dictionary entries
              • Dictionary entry form
            • Altering tables and fields using dictionary attributes
              • Modify the Glide durations format
            • Dictionary overrides
              • Define a dictionary override
            • Table flattening
              • View a table hierarchy and the extension model
            • Viewing table references and extensions
              • Generate a schema map
              • Analyzing table relationships
            • Create a table index
            • Drop a custom index
            • Create a many-to-many table relationship
              • Reference default many-to-many relationships
          • Working with the Task table
            • Task table structure
              • Important Task table fields
              • Journal fields
              • Reminder table
            • Defining assignment rules
              • Assignment rules module
              • Data lookup rules
              • Precedence between data lookup, assignment, and business rules
              • Workflow assignments
              • Baseline assignment rules example
              • Create an assignment rule
              • Create an assignment data lookup rule
            • Extending the Task table with Planned tasks
              • Create a planned task
              • Create a baseline
              • Measure time and effort
              • Important planned task table fields
              • Planned task scripts
              • Planned task hierarchy
              • Configure rollup for planned task fields
            • Creating many-to-many task relations
              • Request many to many task relations
              • Plugin manifest
              • Define a relationship type
              • Define a task relationship allowed from the task relationship type record
              • Modify the displayed field
              • Mark as Solution button
              • Task relationships with UI actions
            • Time Card Management
              • Activate Time Card Management
              • Time sheet policies
                • Create a time sheet policy
                • Set a time sheet policy as default policy
                • Assign a time sheet policy to a user
              • Create a rate type
              • Time Sheet Portal
                • Create time cards and log time through Time Sheet Portal
                • Submit time sheet through Time Sheet Portal
                • Log time and submit time sheets of your resources
              • Time Sheets
                • Create a time sheet
                • Submit a time sheet
                • Approve or reject a time sheet
              • Time cards
                • Create a time card
                  • Copy time cards from a previous time sheet
                  • Auto-generate time cards
                • Submit a time card
                • Approve or reject a time card
              • Record time worked
              • Manage costs
              • Domain separation and Time Card
          • Working with database views for reporting
            • Joining tables using database views
              • Create a database view
              • Add a table to the database view
              • Example left join in creating a database view
              • Specify a field to return
              • Relabel a column
              • Configuring the number of records to return
              • Test the database view
            • Displaying function results in a database view
              • Create a function field to perform a database function
              • Display function results in a database view
            • Use disjunctions in complex queries
            • Database views in the base system
          • Building hierarchical queries
            • Create a record hierarchy
        • Data Management
          • Exploring Data Management
            • Data archiving
            • Table cleaner
          • Analyzing data usage on your instance
            • Data Management overview
            • Viewing all tables
            • Viewing data usage by table
            • Viewing table rules
            • Viewing rule activities
          • Managing the growth of data on your instance
            • Create a data management policy
            • Archiving records
              • Create an archive rule
              • Archive related records
              • Managing archived data
              • Migrating non-reference fields to reference fields
            • Deleting older or unwanted records
              • Create a table cleanup rule
              • Manage table cleaner resource usage
            • Applying database rotation techniques
              • Activate database rotation
              • Table rotation
                • Apply table rotation
              • Table extension
                • Apply table extension
          • Updating records safely
            • Mark records for updating
            • Schedule or execute a job to update records
            • Rollback an update job
          • Deleting records safely
            • Mark records for deletion
            • Preview affected records for deletion
            • Schedule or execute a job to delete records
            • Rollback a delete job
          • Data Management reference
            • System properties
            • Archive table size limits
            • Unique record identifier (sys_id)
            • Domain separation and Data Management
        • Exporting data
          • Export data from a record
          • Export data from a list
          • Export directly from a URL
            • Call URL export programmatically
            • Break up a large export
          • Exporting and importing data via XML
            • Export data to XML
            • Import data from XML
            • Automatic matching of display values
          • Exporting currency fields to Excel
          • Enable export debug logging
          • Data export reference
            • Default values for column headers and column values
            • Field types affected by export controls
            • System properties for display value and header
            • Query parameters for display value and header
            • Export limits
          • Exporting your table records to Google Sheets
            • Set up the OAuth application on the Google Sheets API
            • Create an application registry for Google Sheets on a ServiceNow instance
            • Configure ServiceNow connection and credential aliases for Google sheets
        • Roll back and delete recovery
          • Roll back patch upgrades or plugin activations
          • Use the Deleted Records module to restore a deleted record
          • Use the Delete Recovery module to restore a deleted record
          • Use the Script Execution History module to roll back a Scripts-Background execution
          • Rollback context properties
      • Instance Clone
        • Exploring Instance Clone
          • Clone Admin Console
          • Definitions
          • Configurations
        • Configuring Instance Clone
          • Register an instance for cloning
            • Register target instance (legacy)
          • Create a custom clone profile
            • Create a custom clone profile (legacy)
          • Create a clone preserver
            • Create a data preserver (legacy)
          • Exclude a table from cloning
            • Exclude a table from cloning (legacy)
          • Create cleanup scripts
            • Cleanup scripts (lists and forms)
        • Request a clone
          • Request a clone (legacy)
        • Managing Instance Clone
          • Cancel a clone
          • Handling a large amount of in-progress update sets
          • Roll back a clone
          • Schedule recurring clones (legacy)
            • Cancel clone schedules (legacy)
          • View the clone history page (legacy)
          • View clone status (legacy)
        • Instance Clone reference
          • Clone options
          • Clone states
          • Clone terminology
          • General guidelines for optimizing your clone duration
          • Troubleshooting for registering target instance
          • General guidelines for excluding a table from cloning
      • ServiceNow AI Platform forms, fields, and lists
        • ServiceNow AI Platform form administration
          • Configuring forms on the ServiceNow AI Platform
            • Using the form designer
            • Configuring the form layout
          • Administering forms on the ServiceNow AI Platform
            • Administering form personalization
            • Administering form annotations
            • Administering attachments
              • Configure attachment system properties
              • Disable attachments on a table
              • Index attachments on a table
              • Hide the attachment [view] link
              • Configure attachment icons
            • Using formatters
              • Create a UI macro for a formatter
              • Create a formatter and add it to a form
              • Activity formatter
              • Process flow formatter
              • Parent breadcrumbs formatter
              • Approval summarizer formatter
              • Override a formatter with macros
              • Limit the number of activity stream entries
            • Using form templates
              • Create a template using the Template form
              • Create templates for related task records
              • Create a template by saving a form
              • Schedule record creation from a template
              • Create a module for a template
              • Template bar
              • Toggle the template bar
              • Scripted templates
            • Defining UI actions
              • Create a UI action
              • Override a UI action for an extended table
            • Using UI policies
            • Advanced form configuration
        • ServiceNow AI Platform field administration
          • Exploring field administration
          • Customizing fields on the ServiceNow AI Platform
            • Add and customize a field in a table
            • Make a field mandatory
            • Change the field label or hint
            • Delete a field from a table
            • Highlight list fields
            • Modify string field length
            • Specify a default field value
            • Make a field dependent
            • Require unique values for a field
            • Define field styles
            • Record numbering
              • Add auto-numbering records in a table
              • Prepare to left-pad number fields in custom tables
                • Configure left padding of a system number in a table
              • Prevent numbering gaps
              • Enforcing unique numbering
          • Administering field data on the ServiceNow AI Platform
            • Field normalization and transformation
              • Activate Field Normalization
                • Installed with field normalization
              • Enable a field type for normalization or transformation
              • Create a raw field
              • Normalization and transformation data jobs
                • Run a single data job
                • Run multiple data jobs
                • Rollback a data job
              • Normal values
                • Create the normalization record
                • Create a normal value
                • Create aliases
                • Apply aliases
                • Create rules
                • Coalesce records on a normal value
              • Transforms
                • Transform a field
              • Default transform definitions
                • Create a transform definition
                • Create a transform variable for a transform definition
                • Create a script for a transform definition
                • Create a transform category
              • Regular expressions and patterns in field normalization rules
                • Pattern matching
              • Domain separation and Field Normalization
            • Data policy
              • Installed with data policy
              • Create a data policy
                • Data policy fields
              • Convert a UI policy to a data policy
              • Convert a data policy to a UI policy
              • Data policy debugging
            • Data lookup and record matching support
              • Create custom data lookups
            • Dynamic Schema
              • Working with attributes transiently
                • Create a dynamic attribute store field
                • Add transient attributes to a record
              • Working with Dynamic Schema
                • Create a dynamic attribute store field
                • Create a dynamic attribute
                • Create a dynamic category
                • Include dynamic attributes in a dynamic category
                • Create a dynamic choice set
                  • Add choices to a dynamic choice set
                  • Override a dynamic choice
                • Add dynamic attributes to a record
              • Create a dynamic namespace
              • Associate a dynamic attribute store with a different namespace
          • Field types reference
            • Choice list field type
              • Choice list security
              • Values to associate with choice labels for scripting
              • Integer values for default choice lists
              • Configure state field choice values
              • View choice list definitions
            • Condition field types
              • Add the condition count to a condition field
              • Update a conditions field to use condition builder v2
            • Database field type
            • Dictionary entry data types
            • Document ID field
            • Dynamic attribute store field type
            • Function field
            • Geo point field type
            • HTML field editors
            • Configure a field editor for the HTML field
              • Configuring system properties for TinyMCE HTML editor
              • Configuring plugins for the TinyMCE HTML editor
              • Configure the HTML toolbar
                • Formatting functions in HTML field editors
                  • Highlight text in TinyMCE
                  • Insert a line break in the HTML editor
                • Table functions in HTML field editor
                  • Add a table to an HTML editor
                • Editing functions in HTML field editor
                  • Paste content into an HTML editor
                • Extended functions in HTML field editor
                  • Embed images in the HTML editor
                  • Link a website in HTML editor
                  • Embed videos in the HTML editor
                  • Define video file types for HTML fields
                  • Disable user access to the image library for HTML area
                  • Configure accordion in TinyMCE HTML editor
              • Configuring the TinyMCE toolbar via Dictionary attributes
            • Image field type
            • IP address field type
            • Journal field type
              • Render journal field entries as HTML
                • Restrict the CODE tag in journal fields
                • Validate HTML in journal fields
              • Journal field display limits
              • Enable the text field character counter
            • Name-value pairs field type
            • Percent complete field type
              • Target threshold colors attribute
            • Phone number field type
              • Territories assigned
              • Dependent fields
              • E.164 phone number field configuration
              • Configure a territory phone display rule
            • Reference field type
              • Add a reference field
                • Enable dynamic creation for reference fields
                • Configure cascade delete rules
                • Define the reference key
                • Display a reference field as a choice list
              • Display values
                • Select a field as the table display value
              • Decorations
                • Reference lookup
                  • Tree picker lookup
                • Reference field icon
                • Configure the related incidents icon
                • Configure the show workflow icon
              • Reference qualifiers
                • Configure reference qualifiers
                  • Constrain the assigned to field by role
                  • Constrain the assignment group field
                • The INSTANCEOF operator in reference qualifiers
              • Auto-complete for reference fields
              • Recent selections
            • Suggestion field type
              • Configure suggested text for string fields
              • Configure suggested text for journal fields
            • Wiki field type
              • Supported wiki tags
              • Create a Wikitext field
              • Extend the functionality of a Wikitext field
        • ServiceNow AI Platform list administration
          • Configuring lists on the ServiceNow AI Platform
            • Configure the list layout
            • Configure list calculations
            • Omit record count in a list
            • Configure list controls
            • Advanced list control with scripts
            • Show/hide filter controls
          • Administering lists on the ServiceNow AI Platform
            • Controlling the sort sequence used to display lists
            • List editor administration
              • Configure list editor properties
              • Configure list control settings for the list editor
              • Configuring contextual security for the list editor
                • Example - Restrict a table
                • Example - Restrict a field
                • Example - Restrict a field with a script
                • Example - Restrict a field with a condition
              • User preferences for list editing
            • Personal list administration
              • Enable or disable personal lists
              • Control which roles can personalize lists
              • Manage personal lists
            • Administer detail rows
            • Restrict filters and breadcrumbs with fixed queries
              • Suppress filters and breadcrumbs with list controls
              • Use script includes to suppress filters and breadcrumbs
              • Increase the allowed number of breadcrumb entries
            • Enable a hierarchical list
              • Use list controls in hierarchical lists
            • Context ranking
              • Activate context ranking
              • Create a ranking definition
              • Rank a list
                • Apply a new sort order to a list
              • Scrum ranking definitions
                • Rank stories in a related list
            • Customize list context menus
              • Action script for list context menus
              • Dynamic actions script for list context menus
              • onShow script for list context menus
      • Search administration
        • Machine learning solutions for Search administration
          • Predictive Intelligence for Contextual Search
        • Features of Search administration
        • Search Suggestions
          • Exploring Search Suggestions
          • Configuring Search Suggestions
            • Schedule the Build Search Suggestions script
            • Schedule suggestion pruning
            • Set maximum age for searches used in suggestion generation
            • Prevent the creation of suggestions in special cases
              • Test regular expression patterns in Search Suggestion Exclusion List Rule entries
          • Using Search Suggestions
            • Analyze search relevancy
            • Use the GraphQL REST API to view suggestions created from external user searches
          • Search Suggestions reference
            • Installed with Search Suggestions
              • Search Suggestions tables
            • Domain separation and Search Suggestions
        • Search signals
          • Search signal tables
        • Zing text indexing and search engine
          • Features of Zing text indexing and search engine
          • Available search options
            • List search finds records from the current table
            • Boolean operators allow conditional search results
            • Quotation marks allow exact phrase searches
            • Wildcard characters allow searching for patterns and variations
            • Enable or disable the Zing junk filter
            • Debug Zing
          • Global search finds records from multiple tables
            • Global search displays a page of matching results
            • Text search views control format of global search results for tables
              • Default display fields for global search tables
            • Search settings filter and group global search results by table
            • Global search displays exact matching records
            • Global search displays your most recent search queries and results in Next Experience UI
            • Set global text search properties
              • Configure parallel processing of search groups
              • Revert to the legacy global search UI
            • Set the preview limit for global or workspace search in Next Experience UI
            • Hide per-table search result counts in Next Experience UI
            • Add a workspace application to the Unified Navigation search context menu
            • Global text search suggestions
              • Update a type-ahead suggestion
              • Configure "Did you mean?" suggestions
          • Zing generates search results in four phases
          • Zing filters search results with access controls
          • Zing computes document scores using three components
            • Score search terms by inverse document frequency (IDF)
            • Set the relative weight of a field
          • Zing indexes words
            • Zing indexes punctuation as part of some words
            • Zing indexes some HTML elements
            • Configure a table for indexing and searching
            • Configure a text index group to search across multiple tables
            • Zing index and search dictionary attributes
            • Regenerate a text index for a table
              • Reindex a table without impacting text search results
              • Regenerate the text index for a single record
            • Remove an index
            • Remove an index for a specific field
            • Remove the text index for a child table
            • Change the query mode of an indexed table
            • Enable indexing of text in multi-row variable sets
            • Text indexing statistics and status
            • Configure tables to use the Japanese tokenizer
          • Zing can include attachments in search results
            • Index attachments on a table
          • Zing removes stop words from queries
            • Configure a global stop word
            • Configure a table-specific stop word
            • Enable automatic stop words for a table
            • Disable a stop word in Zing
          • Zing matches derived words with stemming
          • Zing can expand search results with synonyms
            • Enable search synonyms
            • Create synonym dictionaries
            • Select synonym dictionaries for a table
            • Disable synonyms for a table
            • Debug synonym searches
          • Zing displays search suggestions as users enter search terms
            • Enable and disable Search Suggestions in Zing
            • Set the maximum number of search suggestions Zing displays
          • Installed with Zing
            • Zing roles
        • AI Search
          • Exploring AI Search
            • AI Search architecture
            • AI Search configuration
            • Index searchable content from ServiceNow AI Platform tables and external sources
            • Control access to searchable content using search sources
            • Define search experience settings in search profiles
            • Enable AI Search in supported ServiceNow AI Platform applications
            • Provide users with powerful and flexible search
            • Enable search result refinement filters
            • Display relevant and actionable search results
            • Content security in AI Search
            • Internationalization support
            • Use AI Search for global search and configurable workspace search in Next Experience
            • Deflect incidents in Service Portal with the AI Search Assist widget
          • Configuring AI Search
            • Assign roles to AI Search administrators and users
            • Indexed sources in AI Search
              • Create an indexed source
              • Indexed source retention policies and filter conditions
                • Purge stale records from the AI Search index
              • Indexed source guardrails
              • Semantic index configuration for indexed sources
                • Configure semantic indexing settings for an indexed source
                • AI Search Retrieval Augmented Generation (RAG)
                  • Configuring an external or custom embedding model
                    • Set up a connection and credential alias for a third-party embedding model
                    • Activate a third-party embedding model
                    • Configuring bring your own model (BYOM)
                      • Create a custom embedding model
                      • Set a provider for an embedding model
                      • Connect your custom embedding model with the Generative AI application
                      • Create an error handler extension point
                      • Enable the custom embedding model for semantic indexing
              • Exclude knowledge block content from the AI Search index
              • Activate indexing of catalog variable content on Catalog Item records
              • Indexed source attributes for AI Search
              • Field settings for AI Search
              • Indexing content from AI Search indexed sources
                • Perform a full table index or reindex for a single AI Search indexed source
                • Perform a full table index or reindex for multiple AI Search indexed sources
            • Search sources in AI Search
              • Create a search source for AI Search
              • Preview matching records for an AI Search search source
            • Search profiles in AI Search
              • Create a search profile
              • Link a search source to a search profile
              • Publish an AI Search search profile
              • Clone a search profile
              • Synonyms
                • Create a synonym dictionary linked to a search profile
                • Create synonyms
                • Clone a synonym dictionary
                • Link a synonym dictionary to a search profile
                • Unlink a synonym dictionary from a search profile
                • Delete a synonym dictionary
              • Stop words
                • Create a stop word dictionary linked to a search profile
                • Create stop words
                • Clone a stop word dictionary
                • Link a stop word dictionary to a search profile
                • Unlink a stop word dictionary from a search profile
                • Delete a stop word dictionary
              • Typo handling
                • Modify settings for a typo handling dictionary
                • Exclude a term from a typo handling dictionary
              • Genius Results
                • Genius Result configurations in the base system
                  • Catalog Item Genius Results
                  • NLQ Genius Results
                    • Display NLQ Genius Result answers in Service Portal search applications
                    • Configure navigation actions for NLQ Genius Result answer cards
                    • System properties for NLQ Genius Results
                  • People Genius Results
                    • Activate People Genius Results
                  • Q&A Genius Results
                    • Factoid extraction for Q&A Genius Results
                    • Set the factoid extraction mode for Q&A Genius Results
                    • System properties for factoid extraction in Q&A Genius Results
                • Link a Genius Result configuration to a search profile
                • Set the evaluation order for Genius Result configurations in a search profile
                • Create a Genius Result configuration
                • Link an NLU model and intents to a Genius Result configuration
              • Result improvement rules
                • Create a result improvement rule
                • Boost search results using a result improvement rule
                • Block search results and Genius Results using a result improvement rule
                • Promote search results using a result improvement rule
                • Share result improvement rules between search profiles
            • Search application configurations
              • Create a search application configuration for AI Search
              • Grouping attachment search results with their parent search results
                • Group attachment search results with their parent results
              • Create a facet in an AI Search application configuration
              • Show search result counts for facets on the results page for a search application
              • Clear facet filters when selecting a new source facet bucket
              • Configure source facet buckets in an AI Search application configuration
              • Auto-complete suggestions in AI Search applications
              • Using search scripted post-processors in AI Search application configurations
              • Search result sort options in AI Search application configurations
            • Activate fuzzy numeric search in AI Search
            • Configure EVAM display settings for search results in AI Search applications
              • List of Search Result EVAM card properties
            • Enabling and configuring AI Search in ServiceNow AI Platform applications
            • Create a custom search matcher for global search
            • Domain separation and AI Search
              • Enable automatic domain updates for a referenced table
            • Indexing and searching external content in AI Search
              • Request the External Content for AI Search plugin
              • Create an external content schema table
              • External content security for AI Search
                • Defining access permissions for external documents
                • Mapping external users and groups to ServiceNow AI Platform users
              • Components installed with External Content for AI Search
          • Integrating AI Search into other ServiceNow AI Platform applications
            • AI Search Assist record producer integration for Service Portal
              • Configure AI Search Assist for a record producer
              • AI Search Assist roles
              • AI Search Assist properties
              • Domain separation and AI Search Assist
          • Searching in AI Search
            • AI Search query language
            • Viewing search results in AI Search
            • Change the sort order for your search results
            • Automatic search query resubmission
            • Fuzzy numeric search in AI Search
            • Provide feedback on Genius Results
          • Administering AI Search
            • Lemma and Unicode normalization
            • Internationalization support for AI Search
              • Searching translated content
              • Assign Knowledge article search languages by country
              • Configure globally searchable Knowledge articles
              • Configure translation for Knowledge article reference field values in facets
              • AI Search interaction with fallback languages
              • Enable a global fallback locale for translated content
              • Language filtering for external content
            • Machine learning relevancy in AI Search
            • Content security in AI Search
            • Encrypted fields in AI Search
            • Semantic vector search in AI Search
            • AI Search logging and debugging
              • View AI Search ingestion log messages
              • View all AI Search log messages
              • Review ingestion history for an indexed source
              • Enable session debugging for AI Search
            • Search Preview UI for AI Search
              • Search Preview admin tools
            • Diagnose search result access issues using the Search Preview UI
            • Debug search source and content security filters
            • Debug external content security filters for a ServiceNow AI Platform user
            • Review record counts for indexed sources
            • Search query parameter evaluation framework
          • AI Search reference
            • Plugins installed with AI Search
            • Components installed with AI Search
            • External Content for AI Search roles
            • AI Search system properties
            • ServiceNow AI Platform tables excluded from AI Search indexing
            • Variable types supported by AI Search indexing
            • AI Search index fields
            • AI Search Country To Search Language form
            • AI Search External Search User Mapping Table Data Source Relationship form
            • AI Search Genius Result Configuration form
            • AI Search Genius Result Configuration NLU Model Mapping form
            • AI Search Results Improvement Rule form
            • Child Table form
            • Custom Matcher form
            • Dictionary and AI Search Dictionary forms
            • Dictionary Term form
            • Facet form
            • Field Setting form
            • Indexed Source form
            • Indexed Source Attribute form
            • Indexed Source History form
            • Source Facet Bucket form
            • Record Producer Configuration form
            • Rule - Action Mapping form
            • Search Application Configuration form
            • Search Profile form
            • Search Profile - Dictionary Mapping form
            • Search Profile - Genius Result Mapping form
            • Search Profile - Search Source Mapping form
            • Search Scripted Post-processors form
            • Search Source form
            • Semantic Index Configuration form
            • Semantic Index Field form
            • Sort Option form
            • Suggestion Reader Group form
            • Generative AI model configuration form
          • Extending AI Search with ServiceNow Store applications and integrations
            • Platform Analytics Solution for Advanced AI Search Management Tools
              • Activate the Platform Analytics Solution for Advanced AI Search Management Tools
              • AI Search Profile dashboard
              • AI Search dashboard
              • Create a cross-scope access privilege for the AI Search dashboards
              • AI Search Analytics dashboard
                • Customize the banner logo for the AI Search Analytics dashboard
                • Configure Service Portal to send analytics data
              • Search Preview UI for AI Search
              • Advanced AI Search Management Tools reference
            • AI Search for Next Experience
              • Install AI Search for Next Experience
              • Configuring AI Search for Next Experience
                • Verify that your instance meets the prerequisites for AI Search for Next Experience
                • Migrate Zing search application configurations to AI Search
                • Enable AI Search for Next Experience
                • Add a new Unified Navigation workspace search configuration to AI Search for Next Experience
                • Revert to Zing as the Unified Navigation search engine
                • Repair AI Search for Next Experience after activating a new ServiceNow AI Platform language
                • Enable search-based auto-complete suggestions in AI Search for Next Experience
              • Using global search with AI Search for Next Experience
              • AI Search for Next Experience reference
                • AI Search for Next Experience properties
                • AI Search for Next Experience default source facet buckets for global search
            • Now Assist in AI Search
              • Install Now Assist in AI Search
                • Review available versions of Now Assist in AI Search
              • Configuring Now Assist in AI Search
                • Enable Now Assist Genius Results in AI Search portals and mobile applications
                • Now Assist Multi-Content Q&A Genius Results
                • Now Assist Q&A Genius Results
                  • Enabling Now Assist Q&A Genius Results
                  • Define a query filter for Now Assist Q&A Genius Results
                  • Change the minimum search term count for Now Assist Q&A Genius Results
                  • Dynamic Translation for Now Assist Q&A Genius Results
                  • Caching for Now Assist Q&A Genius Results
                • External Content Q&A Genius Results
                  • Configure SharePoint API permissions for your External Content Q&A Genius Results OAuth 2.0 application
                  • Configure OAuth settings for External Content Q&A Genius Results
                  • Restrict the Microsoft SharePoint Online sites that External Content Q&A Genius Results can search
                  • Sign in to Microsoft SharePoint Online to authorize External Content Q&A Genius Results
                • Now Assist Actions Genius Results
                  • Dynamic Translation for Now Assist Actions Genius Results
                • Configure the AI Search Genius Results widget
              • Now Assist in AI Search reference
                • Components installed with Now Assist in AI Search
                • Now Assist in AI Search properties
                • Auto-complete suggestion types included with Now Assist in AI Search
                • AI Search Genius Results widget options
            • AI Search Admin console
              • Install AI Search Admin Console
              • Using AI Search Admin console
                • Configure and manage AI Search in search applications
                • Track your AI Search activity
                  • AI Search activity reports
                • Add features to AI Search
                • Access AI Search resources
                • Customizing the result-card interface of an AI Search application by using EVAM
                  • Create or edit an EVAM view definition
                  • Create a copy of an EVAM view configuration
                  • Track how your EVAM view configurations are used
                  • Activate or deactivate an EVAM view configuration
                  • Delete an EVAM view configuration
                • Managing indexed sources from the AI Search Admin console
                  • Create an indexed source from the AI Search Admin console
                  • Define the semantic indexing configuration for an indexed source
                  • Index the content from an indexed source for searchability
                  • Set up a field configuration for an indexed source
                  • Set up an indexed source attribute for indexing the search content
              • AI Search Admin Console reference
                • Components installed with AI Search Admin Console
                • AI Search Admin Console Roles
                • AI Search Admin Console Home page
                • AI Search Admin Console Applications page
                • AI Search Admin Console Shared Configurations page
                • Create an AI Search configuration
                • Edit view config form
            • External Content Connectors
              • Exploring External Content Connectors
                • Estimating document volume for source systems
                • Configuring source systems for external content indexing
                • Creating external content connectors
                  • Creating multiple external content connectors of the same type
                • Configuring crawl settings for external content connectors
                • Domain separation and External Content Connectors
              • Install External Content Connectors
              • Configuring External Content Connectors
                • Amazon S3 external content connector
                  • Configure Amazon S3 for external content indexing
                  • Create an Amazon S3 external content connector
                  • Configure crawl settings for an Amazon S3 external content connector
                • Atlassian Confluence Cloud external content connector
                  • Estimate document volume for Atlassian Confluence Cloud
                  • Configure Atlassian Confluence Cloud for external content indexing
                  • Create an Atlassian Confluence Cloud external content connector
                  • Configure crawl settings for an Atlassian Confluence Cloud external content connector
                • Atlassian Jira Cloud external content connector
                  • Configure a connector user in Atlassian Jira Cloud
                  • Configure Atlassian Jira Cloud for external content indexing
                  • Create an Atlassian Jira Cloud external content connector
                  • Configure crawl settings for an Atlassian Jira Cloud external content connector
                • Box external content connector
                  • Create a public/private key pair for the Box external content connector
                  • Configure Box for external content indexing
                  • Create a Box external content connector
                  • Configure crawl settings for a Box external content connector
                • GitLab external content connector
                  • Configure GitLab for external content indexing
                  • Create a GitLab external content connector
                  • Configure crawl settings for a GitLab external content connector
                • Google Drive external content connector
                  • Configure Google Drive for external content indexing
                  • Create a Google Drive external content connector
                  • Configure crawl settings for a Google Drive external content connector
                • Microsoft OneDrive external content connector
                  • Create a public/private key pair for the Microsoft OneDrive external content connector
                  • Configure Microsoft OneDrive for external content indexing
                  • Create a Microsoft OneDrive external content connector
                  • Configure crawl settings for a Microsoft OneDrive external content connector
                • Microsoft SharePoint Online external content connector
                  • Estimate document volume for Microsoft SharePoint Online
                  • Create a public/private key pair for the Microsoft SharePoint Online external content connector
                  • Configure Microsoft SharePoint Online for external content indexing
                  • Configure site collection access for the Microsoft SharePoint Online external content connector
                  • Create a Microsoft SharePoint Online external content connector
                  • Configure crawl settings for a Microsoft SharePoint Online external content connector
                • Microsoft Teams external content connector
                  • Create a public/private key pair for the Microsoft Teams external content connector
                  • Configure Microsoft Teams for external content indexing
                  • Create a Microsoft Teams external content connector
                  • Configure crawl settings for a Microsoft Teams external content connector
                • Microsoft Viva Engage external content connector
                  • Configure Microsoft Viva Engage for external content indexing
                  • Create a Microsoft Viva Engage external content connector
                  • Configure crawl settings for a Microsoft Viva Engage external content connector
                • ServiceNow instance external content connector
                  • Configure your ServiceNow AI Platform instance for external content indexing
                  • Create a ServiceNow instance external content connector
                  • Configure crawl settings for a ServiceNow instance external content connector
                • ServiceNow product documentation external content connector
                  • Create a ServiceNow product documentation external content connector
                  • Configure crawl settings for a ServiceNow product documentation external content connector
                • Slack external content connector
                  • Configure Slack for external content indexing
                  • Create a Slack external content connector
                  • Configure crawl settings for a Slack external content connector
                • Webcrawler external content connector
                  • Predefined web sources for the Webcrawler external content connector
                  • Create a Webcrawler external content connector
                  • Configure crawl settings for a Webcrawler external content connector
                • Zendesk Guide external content connector
                  • Configure Zendesk for external content indexing
                  • Create a Zendesk Guide external content connector
                  • Configure crawl settings for a Zendesk Guide external crawl connector
                • Rename an external content connector
                • Deactivate, reactivate, or delete an external content connector
                • Add an external content search source to Now Assist in Virtual Agent
              • Crawling content with External Content Connectors
                • Create a content crawl for an external content connector
                • Create a user mapping crawl for an external content connector
                • Cancel a running external content connector crawl
              • Reviewing external content connector crawl results and analytics
                • Review crawl history and analytics for an external content connector
                • Review user mappings for an external content connector
              • External Content Connectors reference
                • Components installed with External Content Connectors
                • Binary file extensions supported in External Content Connectors
        • Contextual search
          • Contextual search concepts
          • Contextual search components diagram
          • Configuring contextual search
            • Contextual search properties
            • Define a search context
            • Configure table for a contextual search
            • Filter configuration for contextual search
              • Create a filter configuration using mapping
              • Create a filter configuration using scripts
            • Configure search resource context properties
          • Contextual search plugin
            • Contextual search plugin
              • Components installed with Contextual Search
          • Contextual Search roles
          • Managing contextual search
            • Set a search context as default
            • Set the default source for search context
            • View a searcher
            • Show the related search box in a form
            • Add multiple search fields for contextual search
            • Add additional resources to the source selector of a form
            • Edit search resource display field record
            • Specify fields for the Cxs_popup view
            • Modify or disable search actions available for contextual search
            • Enable viewing of search results for the current and another selected user
            • Define contextual search for record producer
            • Define email configuration for contextual search
              • Provide knowledge in incident email notification
            • Edit an email notification for the search results
            • Attach a Knowledge article
              • Specify field for attached Knowledge article links
            • Feedback information on contextual search
              • Run a report on contextual search usage
          • Domain separation and Contextual Search
        • Intelligent Search for CMDB
      • Time configuration
        • Exploring time configuration
          • Date and Date/Time fields
            • Global date and time field format
              • Personalize the system date format
              • Personalize the system time format
            • Configure the date picker for the list editor
            • Default date and time fields
              • Task fields for measuring work time
                • Time worked
                • Resolve time
                  • Display resolve time as a duration
            • Export date and time formats
          • Schedules
            • Default schedules
            • Holidays
            • Create a holiday schedule for multiple regions
            • Parent and child schedules
            • Define a schedule
              • Schedule fields
              • Schedule entry fields
            • Schedule for the fifth instance of a week date
            • Repeat a monthly schedule
            • Using schedules and calendars
              • Invoke the Schedule page and view a calendar
              • Schedule calendar
            • Domain support and schedules
          • System scheduler
            • Event scheduling
              • Event registry
              • Set an inactivity monitor
                • Escalation intervals and pause conditions
            • Scheduled jobs
              • Create a scheduled job
                • Automate generation and distribution of a report
                • Automatically generate something from a template
                • Automatically run a script of your choosing
                • Enable run types for scheduled job child tables
              • Special cases in job schedules
              • View a schedule item
              • Advanced options for scheduled jobs
        • Using time configuration
          • Creating business calendars
            • Create a business calendar
            • Create a business calendar group
            • Create a business calendar span using a Script includes
            • Define business calendar entries
            • Define business calendar filtering options
            • Pair business calendars with packages
          • Defining fiscal calendars
            • Activate Fiscal Calendar plugin
            • Generate a fiscal calendar
            • View, modify, and validate fiscal periods - Legacy
          • Set a system time zone
          • Change the time zone choice list
          • Change a time zone in a scheduled report
          • Change a time zone in a scheduled data import
          • Define a relative duration
          • Use a relative duration
          • Create schedule entries in the Schedule calendar
        • Time configuration references
          • Time zones
          • Viewing record information over time
            • Timeline pages
              • Timing functionality
              • Create a timeline page
              • Customize the timeline page span style
              • Timeline sub item
              • Display a metric as a timeline
              • Make a timeline visible to a selected user
              • Range calculator scripts
              • Timelines
                • Changes in perspective
                • Managing spans
          • Client transaction timings
            • Components installed with Client Transaction Timings
            • Timing values
      • Currency administration
        • Exploring currency administration
          • Standard currency fields
            • Locale settings
            • Session and reference currency
            • Single-currency mode
            • Price fields
            • Default currency values in forms
            • Default currency values in reports
            • Default currency values in lists
            • Default currency values in import and export
            • Default currency values in scripts
          • FX Currency fields
            • Understanding FX Currency values in forms
            • Understanding how FX Currency field conversions work
            • Understanding FX Currency values in lists and reports
            • FX Currency values in import and export
        • Configuring currency fields
          • Setting up defaults required for standard currency use
            • Control default currency field configuration and use in an instance
            • Change default currency decimal places
            • Configure default currency fields in audit records
            • Configure the currency optimizer
            • Default currency conversions
              • Schedule the rate update job
              • Use your own currency-conversion rates
          • Setting up defaults required for FX Currency use
            • Add conversion rates using a custom rate table
            • Configuring FX Currency global settings
            • Add an FX Currency field to a table
            • Configuring FX Currency field behavior
              • Identify the FX Currency field and its display parameters
              • Set the reference currency
              • Specify the rate table and date source for currency conversions
              • Select the rate and target table fields used for filtering
            • Update a Currency Instance record
        • Currency administration references
          • Life cycle of records containing FX Currency fields
          • Dot-walkable Currency Instance fields
      • ServiceNow AI Platform translation and localization
        • Dynamic Translation
          • Exploring Dynamic Translation
          • Configuring Dynamic Translation
            • Activate Dynamic Translation
            • Request for domain separation in Dynamic Translation
            • Exclusion Framework in Dynamic Translation
              • Add new rules to Exclusion Framework
              • Test Exclusion Rule
              • Add an Exclusion Provider Pattern
          • Integration with other translation services
            • Integrate with a translation service provider
              • Create a custom translator configuration
            • Google Cloud Translator Service Spoke
              • Set up the Google Cloud Translator Service spoke
                • Create a Java KeyStore certificate
                • Attach a Java KeyStore certificate to Google Cloud Translator Service spoke
                • Create a JWT signing key for Google Cloud Translator Service spoke
                • Create a JWT provider for Google Cloud Translator Service spoke
                • Configure the credential for the GoogleTranslation alias
                • Configure the connection attributes for the GoogleTranslation alias
            • Microsoft Azure Translator Service spoke
              • Create a credential for the MicrosoftTranslation alias
              • Create a connection for the MicrosoftTranslation alias
              • Activate the Microsoft translator configuration
            • Migrate customized Translator Configurations to v3 flows
            • Migrate customized Translator Configurations to v4 flows
          • Translating with Dynamic Translation
            • Dynamic translation on forms and activity streams
              • Enable dynamic translation for a field
            • Dynamic Translation for Agent Chat overview
            • Translate a knowledge article from a translation task
            • DynamicTranslation API
            • Dynamic Translation spoke
              • Access Dynamic Translation spoke actions from Workflow Studio
            • Language Detection spoke
            • Language Code Mapping in Dynamic Translation
              • Create a language code mapping
          • Reference for Dynamic Translation
            • Domain separation and Dynamic Translation
            • Dynamic Translation properties
            • Actions in Dynamic Translation spoke
            • Limitations in Dynamic Translation
            • Error messages in Dynamic Translation
        • Localization Framework
          • Explore Localization Framework
            • Supported artifacts in Localization Framework
            • Localization Framework support for Service Catalog items
              • Localization Framework support for catalog builder in Service Catalog
            • Virtual Agent Designer integration with Localization Framework
            • Localization Framework support for Natural Language Understanding models
            • Localization Framework support for Surveys
            • Localization Framework support for Knowledge Base
            • Localization Framework support for email notifications
            • Localization Framework support for HR Service Delivery
            • Localization Framework Roles
            • Workflows in the Localization Framework
          • Configure the Localization Framework
            • Activating the Localization Framework
              • Activate Localization Framework
              • Components installed with Localization Framework
            • Artifact configurations
              • Create and configure a custom artifact
              • Create a processor script
              • Processor script functions
              • Create a UI action for the custom artifact
              • Read script helper functions for LFDocumentContentBuilder
            • Localization Framework settings
              • Create a custom email subflow
              • Translation Management System configurations
                • RWS Translation Management System spoke
                • Configure RWS TMS in the Localization Framework
                • XTM Translation Management System spoke
                • Configure XTM TMS in the Localization Framework
                • Integrate with a translation management system
                • Create a custom translation management system
              • Configure the Localization Framework preferences
              • Localization Framework Properties: Update Set Strategies
            • Localization Framework Hub and Spoke architecture
          • Request translations
            • Request translations
              • Request translations for Service Catalog items
              • Request adhoc translation for Service Catalog items
          • Create translation projects
            • Create a localization project
            • Add a localization request item to a project
            • Fulfill a localization task
            • Approve a localization task
          • Monitor the Localization Framework
            • Localization Insights dashboard
            • Request translations from Insights Dashboard
          • Localization Framework reference
            • Translation modes
            • States of Localization Framework projects and tasks
            • Error messages in the Localization Framework
        • Localization Workspace
          • Exploring Localization Workspace
            • Dynamic artifact detection in Localization Workspace
            • Translation job status in Localization Workspace
          • Configuring Localization Workspace
            • Install Localization Workspace
            • Confirm access to Settings table
            • Cross-scope privileges for Localization Workspace
            • Configure a translation provider
            • Create email notifications for completed translation jobs
          • Requesting translations in Localization Workspace
            • Request translations in Localization Workspace: Languages
            • Request translations in Localization Workspace: Types
            • Request translations in Localization Workspace: Scope
            • Request translations in Localization Workspace: Estimate
          • Localization Workspace reference
            • Components installed with Localization Workspace
            • Localization Workspace Domain Separation
            • Types of Localizable content in Localization Workspace
        • System Localization
          • Exploring System Localization
            • Language internationalization support
            • User specific language
            • Localizing currency and price fields
            • Translating the knowledge base
            • Translating Service Catalog cart labels
          • Configuring System Localization
            • Configuring locales
            • Activate a language
            • Set the default language for an instance
            • Set a fallback language
            • Set up locations
            • Create regions for language selection in portals
            • Ensure that translated choices appear for applications added by plugins
            • Sorting according to the session language
          • Translating custom content
            • Locating translatable UI strings
              • List untranslated items
              • Debug translations
            • Translating individual UI strings
              • Translate a field label
              • Translate a field value for the Classic Environment
              • Translate a choice label
              • Translating text fields
              • Translate a related list name
              • Translate a client script message
              • Add translations for playbooks
            • Export and edit translation records
          • Translating to an unsupported language
            • Create a language record
            • Create a language choice for users
            • Configure a language as reading from right to left
            • Add collation information for an unsupported language
          • System Localization reference
            • System Localization properties
            • Translation tables
              • Languages table
              • Choice table
              • Translated Name / Field table
              • Field Label table
              • Translated text table
              • Message table
      • ServiceNow AI Platform integrations
        • Integration with third-party applications and data sources
          • Integration options
            • ServiceNow provided integrations
              • Set up Google Maps API
              • Microsoft SCCM integration
                • Activate a supported Microsoft SCCM plugin
                • SCCM data import process and source tables
                • Configure the SCCM integration and schedule an import
                • Activate SCCM Asset Intelligence scheduled imports
                • Upgrade the SCCM integration version
              • Migrate the Verizon eBonding Integration to a Production System
              • Legacy: Altiris integration 2.0
                • Legacy Import set data for Altiris
                • Legacy: Web services import set tables for Altiris
            • Supported integration interfaces
              • Computer Telephony Integration
              • Integrating ServiceNow with your Intranet
              • JDBCProbe
                • Direct JDBC Probe
                • JDBC Probes via Data Source
                • Select * JDBC Probe short cut
                • Parameters
                • Using the Work Element
              • Build a search provider for your instance
              • Syslog probe
          • Managing integration sessions
          • Domain separation in third-party application and data source integration
      • Notifications
        • Email Administration
          • Explore email administration
            • Email administration
            • System mailboxes
          • Configure email administration
            • Basic email setup
              • Enable basic email
            • Advanced email setup
              • Enable using your own SMTP server
              • Enable using your own POP3 server
              • Enable using your own SMTP and POP3 servers
              • Email bounce management
                • Configure bounce email address status
                • Resend all blocked emails
              • OAuth email authentication
                • Activate OAuth email authentication
                • Enable OAuth 2.0 for email
              • System address filters
                • Set email address filters
              • Reading email using Microsoft Graph
                • Activate Email - Support for Email Processing by Microsoft Graph API
                • Configure an OAuth profile to use a client ID and secret for token generation
                • Configure an OAuth profile to use certificates for authentication with Microsoft Azure
                  • Configure a JWT provider
                  • Generate a SHA-1 thumbprint
                  • Create an OAuth API script
                • Create an email account for Microsoft Graph (receive)
              • Sending email using client credential flow
                • Activate OAuth support
                • Configure client credential flow for SMTP OAuth2 using a client id and secret
                • Register an OAuth provider
                • Configure client credential flow for SMTP OAuth2 using certificate-based authentication
                  • Configure a JWT provider
                  • Generate a SHA-1 thumbprint
                  • Create an OAuth API script
                • Create an email account with SMTP OAuth2.0
            • Email properties
              • Outbound email configuration
              • Inbound email configuration
              • Email image filtering properties
              • Email digest properties
              • Advanced email properties
            • Activate email administration
              • Activate email filters
              • Activate Email Service
            • Grant access to the Email API
          • Creating an email account
            • Email accounts
              • Create an email account
              • Multiple email readers
                • Create email account groups
                • Enable email account group processing
                • Monitor email account groups
                • Create an email reader job
            • Email filters
              • Create an email filter
            • Email service
              • Create a system address filter
          • Email encryption - S/MIME protocol
            • Activate S/MIME Email
            • Setting up S/MIME for email
              • Import an S/MIME key pair
              • Upload a CA certificate
              • Upload an email certificate
              • Enable S/MIME
          • Reference
            • Email size limits
              • Message body size limit properties
              • Attachment limit properties
            • Check the status of bounced email addresses
            • User criteria form
        • System notifications
          • Email and SMS notifications
            • Create notification categories
            • Create an email notification
              • Convert legacy email notifications to rich HTML
              • Control visibility to email records generated by notifications
              • Advanced conditions for email notifications
              • Edit HTML content in an email notification
              • Document attachments on an email notification
              • Line breaks in email notifications and rich HTML
              • Preview email notifications
              • Time zone for email notifications
              • Specify alternative outbound email addresses for notifications
              • Specify an outbound email address for a particular language
              • Notification variables
              • Links to records in email notifications
                • Enable links to records
                • Change the link text
                • Link to related records
                • Content page links in email notifications
              • Email unsubscribe
              • Scripting for email notifications
                • JavaScript in emails
                • Mail script variables
                • Example scripting for email notifications
                • Useful attachment scripts
              • Baseline email notifications
              • Notification examples
            • Email notifications dashboard
              • Configure jobs for email notifications dashboard
            • Email diagnostics dashboard
            • Email templates
              • Create an email template
              • Apply a template to an email notification
              • Convert an email template to rich HTML
              • Construct an email message with a template
                • Add blank lines in an email template
              • Calendar integration
                • Map date fields to iCalendar variables
                • Create iCalendar invitations for custom tables
            • Email layouts
              • Create an email layout
            • Email retention
              • Activate Email Retention
              • Archive email manually
            • Watermarks on notification emails
              • Create a custom watermark prefix for email notifications
              • Omit an email notification watermark
              • Hide email watermarks globally
            • Parse an email thread
            • Email digests
              • Create or modify email digest intervals
              • Configure email digests
              • Enable email digest in Next Experience
              • Enable an email digest in Core UI
            • Multilingual email notifications
              • Activate Glide Notification Translation
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        • Configuring Upgrade Management
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        • Administering Upgrade Management
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    • Additional resources for ServiceNow AI Platform products and solutions
Table of Contents

Link an NLU model and intents to a Genius Result configuration

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  • UpdatedJul 31, 2025
  • 1 minute read
    • Zurich
    • AI Search

Specify the NLU model and intents to use for a Genius Result configuration with an NLU trigger condition.

Before you begin

Role required: ais_admin

Procedure

  1. Navigate to All > AI Search > Search Query Settings > Genius Results.
  2. Open the Genius Result configuration that you want to link an NLU model to.
  3. In the NLU Model related list, select Link Existing.
  4. On the AI Search Genius Result Configuration NLU Model Mapping form, fill in the fields.
  5. Select Submit.

Result

The NLU model and its selected intents appear in the NLU Models related list.

What to do next

For an NLU trigger condition to function, the NLU model must be published. You can verify NLU model status by navigating to All > AI Search > Search Query Settings > Search Intents.

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