Learn more about the Localization Framework app that enables a systematic localization process, so you can provide a seamless user experience in multiple languages.

Localization Framework overview

The Localization Framework streamlines the process of adapting and translating ServiceNow instances to meet the needs of different regions and languages. With this application, users can create and manage translation projects, assign tasks to translators, and track progress. The Localization Framework also supports the creation of language packs, which contain translated content for specific languages. Organizations can ensure that their ServiceNow instances are accessible and user-friendly for users around the world by reducing the time and effort needed for localization.

Figure 1. The localization process
Localization projects submitted by a Requestor are reviewed by a Localization manager. A Translator fulfills the assignment before approval and publishing by a Translation manager.

Localization Framework benefits

Benefit Feature Users
Define and use custom language artifacts, in addition to installing artifact-specific product plugins. Artifact configurations Administrators
Tailor Localization Framework workflows and translation preferences Localization Framework settings Administrators
Request translations Request translations Administrators, editors,managers, and requestors
Manage translation projects Create a localization project Managers
Bundle translation projects together Add a localization request item to a project Managers
Perform translation projects Fulfill a localization task Fulfillers
Approve and publish localizations and translations Approve a localization task Fulfillers
Use artifacts in localization, with support for Virtual Agent and several other ServiceNow products. Supported artifacts in Localization Framework Administrators, managers, and users
Note: Localization Framework does not support Domain Separation.