---
sourceDocument: Zurich ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/platform-administration

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Example scripting

# Example scripting for email notifications {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Examples of scripting for email notifications.

## Scripting examples for email notifications

A simple text string is the most basic example of the way a mail script works. This script prints out "Incident number - INC00001".

    template.print("Incident number - "+ current.number);

More advanced scripts, like this one, can be found by browsing through the base system email templates.

    template.print("Summary of Requested items:<br />");  
    var now_GR = new GlideRecord("sc_req_item");
    now_GR.addQuery("request", current.sysapproval);
    now_GR.query();
    while(now_GR.next()) {
      template.print(now_GR.number + ":  " + now_GR.quantity + " X " + now_GR.cat_item.getDisplayValue() 
                       + " at " + now_GR.cat_item.price.getDisplayValue() + " each <br />");
    }

To dynamically change field values within an email, use the following functions within \<mail_script\> syntax:

    ...
    email.setFrom(current.caller_id.email);
    email.setReplyTo("joe.employee@yourcompany.com");
    email.setSubject("This is the new subject line");
    email.setBody("This is the new body");
    ...

Using the instance_name property ensures that the notification still works when migrated between instances.

    dothis();
     
    function dothis(){
        var now_GR =new GlideRecord('sys_attachment');
        now_GR.addQuery('table_sys_id',current.sys_id);
        now_GR.query();while(now_GR.next()){
            template.print('Attachment: <a href="https://'+ gs.getProperty('instance_name')+'
                .service-now.com/sys_attachment.do?sys_id='+ now_GR.sys_id+'">'+ now_GR.file_name+'</a>');}}

You can specify copied and blind copied recipients by using the email object within a mail script.

    //email.addAddress(type, address, displayname);
        email.addAddress("cc","john.copy@example.com","John Roberts");
        email.addAddress("bcc","john.secret@example.com","John Roberts");

The following is an example script to add users from watch_list as copied recipients.

    if(!current.watch_list.nil()){
       //get watch list addresses and add to cc
       var watcherIds = current.watch_list.split(",");
     
       //get user records
       var user = new GlideRecord("sys_user");
       user.addQuery("sys_id", watcherIds);
       user.addQuery("notification",2); 
       //email
       user.addQuery("email","!=","");
       user.query();
     
       while(user.next()){
          //add to cc list    
          email.addAddress("cc", user.email, user.getDisplayValue());}}

**Related concepts**   

* [JavaScript in emails](https://www.servicenow.com/docs/nfvCA9J4gsAok14ZADnzDQ "Create mail scripts in System Notifications > Email > Notification Email Script , and refer to them by using ${mail_script:script name} in the script field.")  
**Related reference**   

* [Mail script variables](https://www.servicenow.com/docs/Yb1DvOpFYy90n6wiPWBoAA "Certain variables are available when processing mail_script scripts.")
* [Useful attachment scripts](https://www.servicenow.com/docs/1vMx6jJyxBzM_ZoGrokPkQ "This is a searchable version of the Useful Attachment Scripts.")  
**Related topics**   

* [TemplatePrinter API](https://www.servicenow.com/docs/access?context=c_TemplatePrinterScopedAPI&version=zurich&pubname=zurich-api-reference&ft:locale=en-US)
* [GlideEmailOutbound API](https://www.servicenow.com/docs/access?context=c_GlideEmailOutboundScopedAPI&version=zurich&pubname=zurich-api-reference&ft:locale=en-US)