In Security Incident Response, you can create cases from security incidents. After the security incidents have been used to create a new case, you can use Security Case Management to analyze the data.

Before you begin

The Threat Intelligence plugin must be activated to use Security Case Management.

Role required: sn_ti.case_user_write

About this task

You need to navigate to the security incidents you want to use to create cases.

Procedure

  1. Navigate to All > Security Incident > Incidents > Show Open Incidents.
    The Security Incidents list opens. From the list, you can create a new case from one or more security incidents, or you can select a specific security incident and create a new case from the form.
  2. To create a case from the list, select the artifacts you want added to a new case.
  3. From the Actions on selected items drop-down list, select Add to Security Case.
    Add security incidents to a new case
    The Add to Security Case dialog box opens. If you already have cases assigned to you, they display in the list.
    Add security incident to case
  4. Click Create New Case.
  5. Fill in the fields.
    Field Description
    Case Name Enter a name for this case.
    Description Enter a description that would be of value to the case analyst.
  6. Click Submit.
    A message at the top of the list indicates that a new case has been created, along with a link to the case in Security Case Management.
  7. Click the link to view the new case.