Several types of components are installed with activation of the Interaction Logging, Routing, and Queueing plugin, including tables and user roles.

Note: The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

Roles installed

Role title [name] Description Contains roles
Interaction Administrator

[interaction_admin]

 Configure interactions for users. interaction_agent
Interaction Agent

[interaction_agent]

 Create and edit interactions. Transfer interactions to different agents or queues. None

Tables installed

Table Description
Interaction

[interaction]

 Table for all interaction records.
Interaction JSON blob

[interaction_json_blob]

 List of records that store context information for each interaction.
Interaction related record

[interaction_related_record]

 List of related records that have been associated with an interaction.