Verify your identity while resetting your password by enrolling for the Password Reset program using a third-party authenticator app.

Before you begin

Role required: none

About this task

To verify your identity while resetting your password, you get a code from an authenticator app on your mobile device and then enter the code on the Password Reset web page.

Password Reset supports the following authenticator apps:
  • Google Authenticator
  • Microsoft Authenticator
  • Cisco Duo
  • Okta Verify

Procedure

  1. Navigate to All > Password Reset > Enroll.
  2. Click the Authenticator App Verification tab.
    Note: If your organization requires you to enroll for the Password Reset Authenticator verification method, the tab is marked with an asterisk (*).
  3. Download the authenticator app to your device.
  4. Open the app and then use the device to scan the QR code on the tab.
  5. When the device generates a code, enter the code in the text box, and then click Pair Device.
  6. Select Submit.
  7. (Optional) If the system displays a success message, select Submit.
  8. (Optional) If the system displays a failure message, enter the code again, click Pair Device, and then select Submit.
    When you submit the enrollment, the tab displays the following options:
    Option Description
    Generate New QR Code Enables you to pair a device with a new code. This option is useful if you have a new device. New data replaces the existing secure verification data.
    Disable Multi-factor Authentication Deletes existing secure verification data. The Google Authenticator verification is no longer available.
  9. (Optional) Enroll for an additional identity verification using any of the other methods that your organization offers.
    For more information about enrolling using different methods, see the following topics: