--- sourceDocument: Zurich ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Tanium # Service Graph Connector for Tanium {#ariaid-title1} * Release version: Zurich * * Updated July 31, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Service Graph Connector for Tanium The Service Graph Connector for Tanium enables ServiceNow customers to import hardware, software, and software usage data from their Tanium environments directly into their ServiceNow instance. This integration supports robust CMDB population and maintenance by leveraging Tanium data for configuration items (CIs) and software usage metrics. Show full answer Show less ## Supported Versions and Upgrade Considerations * Supported Tanium versions for hardware and software data start from 1.9, and for software usage from 1.17. * Compatible with ServiceNow releases Washington DC, Xanadu, and Yokohama. * Tanium Platform 7.6.2 and later versions require token-based authorization only. * For on-premise setups: * Single-instance users must reconfigure existing connections to use token-based auth. * Multi-instance users must deactivate previous basic auth scheduled jobs and create new token-based connections. ## Configuration and Management Customers should use the SGC Central view within the Service Graph Workspace or CMDB Workspace to install, configure, and manage the connector lifecycle. This centralized interface supports discovering connectors, creating and editing connections, monitoring, and debugging. Note that the previous guided setup method is deprecated and SGC Central should be used unless configuration issues arise. ## Monitoring Integrations The Integration Commons for CMDB app provides a CMDB Integrations Dashboard that offers a centralized view of all installed integrations' statuses, processing outcomes, and errors. It includes filtering capabilities by integration, time period, and run instance, facilitating effective monitoring of Tanium data ingestion. ## Data Mapping and Processing Data from Tanium sources is mapped and transformed into ServiceNow CMDB CI classes using the Robust Transform Engine (RTE) and inserted via the Identification and Reconciliation Engine (IRE). The connector processes several data sources: * **Applications:** Mapped from SG-Tanium Applications source. * **Hardware and Software:** Includes computers, file systems, disks, IP addresses, software, and software instances or installations depending on whether the Software Asset Management (SAM) application is installed. * **Software Usage:** Available only if the SAM Professional plugin is activated, capturing software usage metrics. * **Software Removal:** Handles deletion of software records no longer present, with buffer timing controls to avoid premature removal based on hardware scan recency. System properties allow configuring buffer days to delay software removal, preventing data loss due to timing issues between hardware scans and software data imports. Customers can use the IntegrationHub ETL app to view and manage data maps, enhancing visibility and control over the integration data flows. ## Additional Resources For step-by-step configuration guidance, customers are encouraged to consult the "How do I configure the Tanium Service Graph Connector?" article on the ServiceNow Community site. Use the Service Graph Connector for Tanium to bring in hardware, software, and software usage data from a Tanium environment into your ServiceNow instance. ## Request apps on the Store {#cmdb-integration-tanium__id_lz5_rv1_p4b} Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#cmdb-integration-tanium__inline-send-to-store} ## Supported versions {#cmdb-integration-tanium__section_yds_dww_prb} {#cmdb-integration-tanium__table_yh4_wm1_mbc__entry__2} | Tanium | ServiceNow | |-|-| | * Tanium 1.9 or later versions for hardware and software * Tanium 1.17 or later versions for software usage {#cmdb-integration-tanium__ul_xnd_2tq_wtb} | * Washington DC * Xanadu * Yokohama {#cmdb-integration-tanium__ul_hq4_gtq_wtb} | [Table 1. Versions] {#cmdb-integration-tanium__table_yh4_wm1_mbc} ## Important information for upgrading Service Graph Connector for Tanium {#cmdb-integration-tanium__section_uh4_jjt_zzb} Tanium Platform 7.6.2 or later versions support token-based authorization only. After you have installed the latest version of the Service Graph Connector for Tanium, verify the following configurations to use Tanium Platform 7.6.2 or later versions in your on-premise setups: * For a single instance, reconfigure the authentication type of an existing connection to use token-based authorization. * For multiple instances, deactivate the existing scheduled jobs for previously configured instances that used basic authorization, and then create and configure new instances to use token-based authorization. {#cmdb-integration-tanium__ul_jzg_5jt_zzb} ## Configuring a connection {#cmdb-integration-tanium__section_cgw_3pf_32c} Use the SGC Central view in the Service Graph Workspace or CMDB Workspace to install the connector and configure the connection. The view enables you to install and discover connectors and to manage the full life cycle of creating, editing, monitoring, and debugging connections. For instructions, see [Configure Service Graph Connector for Tanium using SGC Central](https://www.servicenow.com/docs/FiuGya7zX5B7BjA0Yp9mvQ "Set up scheduled import jobs to pull in Tanium data into your Configuration Management Database (CMDB)."). Important: Unless there are configuration issues, use SGC Central to configure the connection. The guided setup method for configuration is being deprecated. ## CMDB integrations dashboard {#cmdb-integration-tanium__section_anq_fww_prb} The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed integrations. You can see metrics for all integration runs. You can filter the view to a specific CMDB integration, a specific time duration, or a specific integration run. For more details about monitoring Tanium integrations in the CMDB Integrations Dashboard, see [Using the CMDB Integrations Dashboard](https://www.servicenow.com/docs/IUixSNJ4cwA6RQU7ySe_Ew#integration-commons-for-cmdb__section_fxg_lh4_blb). ## Data mapping {#cmdb-integration-tanium__section_j24_gww_prb} Data from the Tanium data sources is mapped and transformed into the ServiceNow CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the ServiceNow CMDB using the Identification and Reconciliation Engine (IRE). The following table describes the data sources, the staging tables, and the target tables including CMDB CI and non-CMDB CI classes for the Tanium application.{#cmdb-integration-tanium__table_udz_pgq_1bc__entry__4} | Data source | Staging table | Target tables | Resource types | |-|-|-|-| | SG-Tanium Applications | SG-Tanium Applications \[sn_tanium_integ_sg_tanium_applications\] | [Application](https://www.servicenow.com/docs/ddPRHsI9dZIUlSub3l6i0g#cmdb-tanium-classes__section_h4r_vpz_lbc) Running Process TCP | Applications | | SG-Tanium Hardware and Software | SG Tanium Import \[sn_tanium_integ_sg_tanium_import\] | [Computer](https://www.servicenow.com/docs/ddPRHsI9dZIUlSub3l6i0g#cmdb-tanium-classes__section_fsp_4f3_k5b) [File System](https://www.servicenow.com/docs/ddPRHsI9dZIUlSub3l6i0g#cmdb-tanium-classes__section_xck_rpz_lbc) [Disk](https://www.servicenow.com/docs/ddPRHsI9dZIUlSub3l6i0g#cmdb-tanium-classes__section_y5n_qpz_lbc) [IP Address](https://www.servicenow.com/docs/ddPRHsI9dZIUlSub3l6i0g#cmdb-tanium-classes__section_xc2_spz_lbc) When the Software Asset Management (SAM) application isn't installed: [Software](https://www.servicenow.com/docs/ddPRHsI9dZIUlSub3l6i0g#cmdb-tanium-classes__section_shg_5pz_lbc) [Software Instance](https://www.servicenow.com/docs/ddPRHsI9dZIUlSub3l6i0g#cmdb-tanium-classes__section_fvw_5pz_lbc) When the SAM application is installed: [Software Installation](https://www.servicenow.com/docs/ddPRHsI9dZIUlSub3l6i0g#cmdb-tanium-classes__section_jpl_1q1_mbc) | Server and software | | SG-Tanium Usage | SG Tanium Usage Import \[sn_tanium_integ_sg_tanium_usage_import\] | Software Usage \[samp_sw_usage\] | None | | SG-Tanium Remove Software | Integration Commons Remove Record \[sn_cmdb_int_util_remove_record\] | None | None | [Table 2. Data mapping for Tanium] {#cmdb-integration-tanium__table_udz_pgq_1bc} Note: * The SG-Tanium Usage data source is available only when the Software Asset Management Professional plugin (com.snc.samp) plugin is activated on your ServiceNow instance. See [Request Software Asset Management](https://www.servicenow.com/docs/access?context=t_RequSoftwareAssetMgmt&version=zurich&pubname=zurich-it-asset-management&ft:locale=en-US). * The SG-Tanium Remove Software data source creates import sets and uses the transform map-based method for removing any target records for software data that weren't updated in the last delta query check. See [Managing CMDB data deletion](https://www.servicenow.com/docs/jMq~T_iUpAVIOB4AWMTkjw "The Integration Commons for CMDB (sn_cmdb_int_util) store app uses post-script and transform map methods to remove imported Configuration Management Database (CMDB) records that were deleted later from the source third-party application."). * Starting with the Service Graph Connector for Tanium 1.8.0 release, a buffer time is added for software removal when the buffer_days_from_last_scan_for_hardware system property is enabled. When this system property is enabled, the software removal candidate is removed only if the last scan time of the hardware on which the software removal candidate is installed is earlier than the last success import time + buffer time. To enable this property, set the value of the buffer_days_from_last_scan_for_hardware system property to a non-zero numeral value according to the number of days of buffer that you require. To disable this property, set the value to 0. {#cmdb-integration-tanium__ul_z4m_5sg_mbc} You can use the IntegrationHub ETL app to view the data maps. See [IntegrationHub ETL](https://www.servicenow.com/docs/7I~75I_3AQ9w21w~V9pBMw "Use the IntegrationHub ETL store app to create and manage ETL transform maps, which integrate third-party data into the CMDB or into non-CMDB tables without compromising the integrity of data. IntegrationHub ETL provides a simplified user interface that guides you through the integration process end-to-end, including a test integration run of sample data.") for more information. ## Additional resource {#cmdb-integration-tanium__section_yg1_3zr_d1c} [How do I configure the Tanium Service Graph Connector?](https://www.servicenow.com/community/cmdb-articles/tanium-service-graph-connector/ta-p/2754467) article on the ServiceNow Community site **Related concepts** * [Service Graph Connectors](https://www.servicenow.com/docs/6G~WFbhojry5prgbgAbTkQ "You can use a Service Graph Connector to import and integrate third-party data into CMDB and non-CMDB tables.")