Knowledge Center is a plugin within Knowledge Management that helps in the effective management of knowledge articles by using an intuitive interface.

UI features

Following are the features supported by the Knowledge Center plugin. Some features are only accessible if you have the appropriate role access and meet the necessary criteria to view them.

Table 1. UI Features and capabilities
Section Features Conditions
Search

Find knowledge material by title or text in the body. It lets you quickly access the relevant information, reducing time spent searching.

When the AI Search feature is active, searches are performed using AI. If it's not enabled, contextual search is used instead.
Insights Discover areas of improvement in the knowledge base through potential knowledge gaps, potential duplicates, and article optimization. It helps you improve the content quality and helps for a complete, accurate knowledge base. This feature works only if the Now Assist Skills are enabled for your role.
Requires Attention The Requires Attention section helps you manage and update critical articles and tasks, ensuring content accuracy and timeliness. It includes features like My Approvals, My Feedback Task, and My Article Checklist, and highlights flagged articles and those expiring soon assigned to the logged in user. User can access features assigned to their role.
Quick View Navigate quickly to knowledge bases and filter articles by most viewed, most useful, or featured. It speeds up access to popular and high-value content. User can access features assigned to their role.
Knowledge Features The Knowledge features section provides a guide to workflows and supporting processes for knowledge management. It helps you understand and maintain a robust knowledge ecosystem. User can access features assigned to their role.
Actions The Actions panel provides options to create articles, blocks, or manage groups, helping you organize knowledge and maintain group ownership effectively. Now Assist feature should be enabled for your role. You can use Now Assist for creating or updating articles. For more information, see
Configurations The Configurations section provides references to tools and settings that support knowledge management and system optimization. Use these options to configure assistance, manage properties, and improve article quality. User can access features assigned to their role.
Knowledge Resources The Knowledge Resources section offers links to learning materials and community platforms. Use these resources to build your skills, connect with peers, and find product documentation. User can access features assigned to their role.