Instantly republish a retired article.

Before you begin

You must activate the Knowledge Management Advanced (com.snc.knowledge_advanced) plugin.

Role required: admin or knowledge admin

Note: You need a scoped admin role to republish a retired article in the Scoped knowledge bases.

About this task

There may be cases where you will need to republish a retired article. For example, an admin may want to temporarily retire an article when its information doesn't currently apply, but will at a later date. An administrator or knowledge administrator who can view retired articles can instantly republish these without having to go through an approval workflow.

Procedure

  1. Navigate to All > Knowledge > Articles > Retired.
  2. Select a retired article and click Republish.

Result

The article is instantly published as the previous last published version.