View an article in the Now Mobile Information applet

You can view the author, published date, number of views, and the overall rating details of the article in the Now Mobile Information applet. In addition, you can respond to and evaluate articles and view related items and related articles.

Before you begin

You can specify user criteria for an article to control which users can read the article. If no user criteria is defined for an article, all users can read the article.

Procedure

  1. On the Now Mobile app, tap Information.
  2. Search for or select the desired article from the sections available in the Information applet.
    The article page displays the content and associated information for the selected article such as author, published date, number of views, and the overall rating. The page also displays the following sections:
    UI component Description
    Related Articles Up to five related articles that are manually mapped, automatically predicted, or both. The manually mapped articles appear first in the Related Articles section. This section appears only when related articles are available for the selected article.
    Related Items Up to five related items that are manually mapped. This section appears only when related items are available for the selected article.
    Attachments Files attached to an article. This section appears only when the attachments are available for the selected article.

    To view a file, tap the file name. If an article contains more than two attachments, tap the number of attachments indicator and then tap the file name.
    Note: Tap See All to view the complete list of articles within the Related Articles or Related Items section.
  3. (Optional) Respond to and evaluate the article.