You can start a conversation with one or more users in Connect Chat.

Before you begin

Important:

Core UI is required to use Connect Chat. Connect Chat is not supported in Next Experience. If you turn on Next Experience, Connect Chat will no longer work. See Next Experience UI for more information.

Role required: none

About this task

A conversation between two users is called a direct conversation. A conversation between three or more users is called a group conversation.

Procedure

  1. In the chat view of the Connect sidebar, click the plus icon (+) by the filter.
    A Connect mini window appears.
  2. In the To field, enter the name of the user you want to chat with.
    Suggestions appear as you type.
  3. (Optional) Enter additional names to create a group conversation.
    You can add or remove group conversation members later. You cannot add members to a direct conversation after you create it.
  4. Press the Enter key to shift focus to the message field.
  5. Send a message to create the conversation.
    The conversation is added to the Connect sidebar for quick access.