Mobile app structure

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 3 minutes to read
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    Summary of Mobile App Structure

    The structure of ServiceNow® mobile apps is designed to enhance user experience by organizing screens and settings effectively. Understanding this layout allows users to locate tools and data efficiently on their mobile devices.

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    Key Features

    • App Icons: Each mobile app has a unique icon, with options to display unread notification badges.
    • Navigation Bar: Located at the bottom, it features tabs for easy access to settings, notifications, and frequently used screens. Administrators can customize the tabs and their order.
    • Launcher Screens: These serve as home pages, allowing users to search, perform quick actions, and access user information.
    • Search Functionality: Utilize global search to quickly find relevant information across defined search sources.
    • Sections: These containers within launcher screens display various content, including analytics and record information.
    • Quick Actions: Access frequently used functions like transferring records directly from the mobile app.
    • Settings Screen: Configure security options, view user information, enable location tracking, manage offline mode, and adjust preferences.
    • Notifications: View and manage push notifications through the dedicated Notifications tab.
    • Screens: Each screen is tailored for specific tasks and can include multiple segments and embedded screens for deeper insights.

    Key Outcomes

    By leveraging the structured layout of ServiceNow mobile apps, users can navigate efficiently, access critical functions, and customize their app experience to meet individual needs. This organization ultimately enhances productivity and responsiveness while using the ServiceNow platform on mobile devices.

    Learn how screens and settings are organized within ServiceNow® mobile apps to understand how to find the tools and data you're looking for.

    Components of a ServiceNow app

    Mobile diagram placeholder image

    App Icons

    Each ServiceNow app has its own icon on your mobile device. You can configure your apps to show a badge indicating the number of unread notifications you have in the app.

    Note:
    If your company has provided you with branded ServiceNow mobile apps, your icons may not match the image shown here.

    Navigation bar

    Navigation bar tabs with More tab

    Each ServiceNow app displays a navigation bar along the bottom of the screen. This bar displays icons called tabs, which you can use to access settings, notifications and commonly used screens or launcher screens.

    Your administrator can choose which tabs appear in the navigation bar, and the order in which they appear. If a navigation bar has six or more icons, a More tab appears. Tap the More tab to see the additional tabs in a list format.

    For information on navigation bar configuration, see Navigation bar.

    Launcher screens

    Launcher screens serve as a landing page or a home page. Using a launcher screen, you can access other screens in various formats, as well as search, do quick actions, and find user information.

    Header
    The header of the launcher screen defines how the title of the screen appears and what information is shown in the header. For more details on configuring headers, see Configure a launcher screen header.
    Search
    Use global search to quickly search through defined search sources configured on your instance. For more details, see Global search for mobile.
    Sections
    Sections appear as containers within launcher screens. Within sections, you can see other screens, analytics previews, record information, and more. For more details on these sections, see Launcher screen UI sections.
    Quick Actions
    Quick actions are a way to access commonly used functions, such as transferring records or using a template in the mobile app. For more details on quick actions, see Quick actions.

    For more information on launcher screens configuration, see Launcher screens.

    		 Application launcher in the Mobile Agent app.

    Settings

    Mobile navigation bar with notification badge
    Use the settings screen to configure security options and review information about the app. The following are examples of available options. These options may vary according to the operating system you use.
    Header
    The header displays the name of the logged in user and last login time and date.
    Instance
    The ServiceNow instance your app is logged into.
    Location tracking
    Option to enable location tracking. Location tracking keeps a record of your location either for a defined period of time or while performing action,
    Offline
    Tap to open the offline mode page. Here you can select to work offline and to download the cache.
    Preferences
    Tap to list additional settings. For example, languages, enable push notifications, themes, analytics, and banners.
    Legal
    Tap to view the apps legal disclosures
    Give feedback
    Tap to provide feedback on your ServiceNow mobile app experience.
    Version
    The version of the mobile app on your mobile device.
    Log out
    Tap to log out of the connected ServiceNow instance.

    Notifications

    The notifications screen is accessed from the Notifications tab on the navigation bar. This screen displays the push notifications sent to you. Tap any notification to view its contents.

    You can enable or disable all notifications on your mobile device from this tab. For more information on notifications, see Mobile push notifications.

    		 Application launcher in the Mobile Agent app.

    Screens

    Mobile screen examples

    Screens within your mobile apps are designed for specific tasks. The template may include other optional screens that you can access for additional information. All screens display information that is based on records in a data item.

    Segments
    Screens can contain one or more segments, which display information from a specific data item. If a screen has more than one segment, you will be able to switch between segments using a tabbed interface.
    Embedded screens
    Within a record screen, you might see one or many embedded screens. An embedded screen could be a details screen, an activity stream screen, a related list screen, or an embedded list screen.
    Functions
    Screens can be associated with one or more functions. Access these functions through the top menu or swipe actions. Use functions to perform tasks relating to the current record, or navigate to another screens, launcher screens, or external resources.

    For more information on screens and how to configure them, see Mobile screen types.