Tested devices and supported versions for ServiceNow mobile apps

  • Release version: Washingtondc
  • Updated October 8, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Tested Devices and Supported Versions for ServiceNow Mobile Apps

    This document provides essential information to ensure that your mobile devices and operating systems are compatible with ServiceNow mobile apps. It outlines supported operating systems, device requirements, and version compatibility for optimal performance.

    Show full answer Show less

    Key Features

    • Operating System Support: ServiceNow supports the latest two versions of Apple iOS and the latest four versions of Google Android.
    • Version Compatibility: A table details the minimum iOS and Android versions required for various ServiceNow mobile app versions, along with the minimum and maximum instance versions supported.
    • Device Testing: The mobile apps have been officially tested on several Apple and Android devices, with a note that additional devices may also work.
    • Architecture Note: Starting with version 18.0, the Intel x86 architecture for Android devices is no longer supported, although the x8664 architecture remains compatible.

    Key Outcomes

    By ensuring your devices meet the specified requirements, you can avoid performance issues and crashes. The latest mobile apps are backward compatible, allowing them to connect to any instance version, but they are not forward compatible, so adherence to the specified version guidelines is crucial.

    The document also highlights the recommended minimum RAM for Android devices and mentions a beta version of the ServiceNow Mobile Agent available for Apple Vision Pro.

    Use the following information to ensure that your mobile devices and operating systems are ready to use ServiceNow mobile apps.

    Operating system version support

    ServiceNow supports the latest two versions of Apple iOS, and the latest four versions of Google Android. ServiceNow reserves the right to further re-evaluate support based on OS capabilities and the product development roadmap.

    Supported operating system and instance versions

    Use this table to find the minimum iOS and Android versions necessary to use ServiceNow mobile apps.

    Table 1. Supported operating system versions by app version
    ServiceNow mobile app version Minimum iOS version Minimum Android version Maximum Instance version Minimum Instance version
    12.x - 12.4 iOS 13 7.0 Nougat Rome Madrid
    12.5 + iOS 13 8.0 Oreo Rome Madrid
    13.0 iOS 13 8.0 Oreo San Diego Madrid
    13.1 - 13.x iOS 14 8.0 Oreo San Diego Madrid
    14.x iOS 14 8.0 Oreo Tokyo Madrid
    15.0 - 15.2 iOS 14 8.0 Oreo Utah Madrid
    15.3 - 15.5 iOS 14 9.0 Pie Utah Madrid
    15.6 iOS 15 9.0 Pie Utah Madrid
    16.x iOS 15 9.0 Pie Vancouver Madrid
    17.x iOS 16 10.0 Quince Tart Washington DC Rome
    18.0 - 18.3 iOS 16 10.0 Quince Tart Xanadu Rome
    18.4 + iOS 17 10.0 Quince Tart Xanadu Rome
    19.x iOS 17 11.0 Red Velvet Cake Yokohama Utah
    20.0 - 20.3 iOS 17 11.0 Red Velvet Cake Zurich Utah
    20.4+ iOS 17 12.0 Snow Cone Zurich Utah
    Note:

    The latest mobile apps are backward compatible and can be connected to any instance version. However, the mobile apps are not forward compatible. For example, the 8.x client should only be used in New York and earlier instances. Avoid experience issues or crashes by following these maximum instance version guidelines.

    Beginning with ServiceNow® mobile app version 18.0, the ServiceNow platform no longer supports the Intel® x86 architecture for Android devices. The Intel® x86_64 architecture is currently still supported.

    Mobile tested devices

    ServiceNow® mobile apps have been officially tested on the following devices, although additional devices might work as well. ServiceNow® mobile apps require the Madrid release of ServiceNow or later.

    Operating system Tested devices
    Apple ® iPhone ®
    • iPhone XR
    • iPhone XS
    • iPhone XS Max
    • iPhone 11
    • iPhone 11 Pro
    • iPhone 11 Pro Max
    • iPhone 12
    • iPhone 12 Pro
    • iPhone 12 Pro Max
    • iPhone 13 Pro
    • iPhone 13 Pro Max
    • iPhone SE
    • iPhone 14
    • iPhone 14 Pro
    • iPhone 14 Pro Max
    • iPhone 14 Plus
    • iPhone 15 Pro
    • iPhone 15 Pro Max
    • iPhone 16 Pro
    • iPhone 16 Pro Max
    Apple ® iPad ®
    • iPad
    • iPad mini (5th gen)
    • iPad Pro (2nd gen)
    • iPad Pro (4nd gen)
    • iPad Mini 5
    • iPad Air 10.5 (3rd Generation)
    • iPad 7.9" (5th Generation)
    • iPad 9.7"
    • iPad 10.2"
    • iPad Pro 11" (2nd Generation)
    • iPad Pro 12.9" (4th Generation)
    Android ™
    • Huawei P20
    • OnePlus 8 Pro
    • Samsung Galaxy Note10
    • Samsung S10 and S10+
    • Samsung S20 and S20+
    • Samsung S20 Ultra 5G
    • Samsung Galaxy Z Flip
    • Google Pixel 3 and 3a
    • Google Pixel 3 XL and 3a XL
    • Google Pixel 4
    • Google Pixel 4 XL
    • Google Pixel 5
    • Google Pixel 6
    • Google Pixel 6 Pro
    • Google Pixel 7
    • Google Pixel 7 Pro
    • Xiaomi Mi 8
    • Zebra TC51
    Important:
    • Android tablet is not officially tested.
    • The minimum recommended RAM for Android devices is 8GB.
    Apple Vision Pro™ A beta version of the ServiceNow Mobile Agent (version 17.5) is available on the Apple Vision Pro App Store. For more information, contact your ServiceNow representative.