Mobile application management (MAM) integration

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Mobile Application Management (MAM) Integration

    Mobile Application Management (MAM) integration enables the use of Microsoft Intune or BlackBerry Dynamics to secure sensitive information in ServiceNow mobile applications, even on personal devices. This integration provides a centralized control point for managing security policies and data protection across mobile apps available on major app stores.

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    Key Features

    • App Protection Without Device Enrollment: Secure mobile apps without needing to enroll devices.
    • Policy Management: Control features such as copy/paste restrictions, attachment control, and the ability for remote wipe.
    • Conditional Access: Support for Microsoft’s conditional access policies.
    • Integration with MAM Tools: ServiceNow mobile apps can be integrated with Microsoft Intune and BlackBerry Dynamics for enhanced policy management.

    Key Outcomes

    By utilizing MAM integration, ServiceNow customers can effectively manage and secure their mobile applications, ensuring compliance with organizational policies while protecting sensitive data. Customers can expect streamlined policy enforcement and easier management of mobile applications through their chosen MAM tools.

    Use Microsoft Intune or BlackBerry Dynamics to secure and protect sensitive information in mobile applications, even in cases where customers use their own mobile devices.

    Use Microsoft Intune or BlackBerry Dynamics mobile management tools to control, secure, and enforce policies for ServiceNow mobile apps. These tools provide a central point of control for securing your data on mobile apps, even in scenarios where you are not the owner of the mobile device.

    These apps are available in the Apple App store, Google Play, and BlackBerry marketplace stores. Get started right away using these publicly available apps, or request custom branded versions of these apps with your unique company identity.

    Table 1. Available apps by version
    MAM Platform

    Mobile Agent

    Availability

    Now Mobile

    Availability
    Microsoft Intune

    Available in Madrid and later releases.

    Available in New York and later releases.
    BlackBerry Dynamics

    Available in Madrid and later releases.

    Available in New York and later releases.

    Microsoft Intune

    Important:

    Microsoft requires iOS Intune apps to be registered with Microsoft Entra ID (formerly Microsoft Azure AD) in the second half of the calendar year 2024. Apps that are not registered will fail the Microsoft Intune login flow.

    What this means for publicly distributed and privately distributed iOS Intune apps:
    • Publicly distributed iOS apps must be registered in your Microsoft tenant after the build is created and before distribution of the app.
    • Privately distributed iOS apps must get your Microsoft Entra ID administrator's consent. This can be done at any point in the app build process, but must be done before distribution of the app.
    For more information, see the following resources:

    Take advantage of the policy enforcement and management features of Microsoft Intune for your ServiceNow mobile apps.

    ServiceNow provides versions of the Mobile Agent, Now Mobile, and Mobile Onboarding apps designed to integrate with your Microsoft Intune mobility management tools.

    Figure 1. App logos for ServiceNow mobile apps for Microsoft Intune
    App logos for ServiceNow mobile apps for Microsoft Intune.
    Using these apps, you can set and manage policies for each app using your organizations Intune administration portal. The following mobile application management features are supported:
    • App protection without device enrollment​​
    • Restrict copy/paste
    • Attachment Control
    • Remote wipe
    • MSFT conditional access

    BlackBerry Dynamics

    Manage your ServiceNow mobile apps using your organization's BlackBerry Dynamics mobility management tools.

    ServiceNow provides versions of the Mobile Agent, Now Mobile, and Mobile Onboarding apps designed to integrate with your BlackBerry Dynamics mobility management tools. BlackBerry versions of ServiceNow are available in the BlackBerry marketplace store.

    Figure 2. App logos for ServiceNow mobile apps for BlackBerry Dynamics
    App logos for ServiceNow mobile apps for BlackBerry Dynamics.

    Using these apps, you can set and manage policies for each app using the BlackBerry Dynamics SDK. The following mobile application management features are supported:

    Your branded apps are integrated with the BlackBerry Dynamics SDK to help manage policy enforcement and employee access to your data. The following mobile application management features are supported:
    • App protection without device enrollment
    • Restrict copy/paste
    • Attachment Control
    • Remote wipe
    • Dynamic VPN

    Package and Bundle IDs

    To enforce app policies your mobile application management software may require the bundle or package ID associated with the mobile apps. For information on these IDs see Bundle and Package IDs for ServiceNow mobile apps.