Combined Workforce Optimization for ITSM release notes for upgrades from Washington DC to Xanadu

Consolidated page of all release notes for Workforce Optimization for ITSM from Washington DC to Xanadu.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Workforce Optimization for ITSM release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Xanadu.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Workforce Optimization for ITSM to Xanadu

Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.

New features

Between your current release family and Xanadu, new features were introduced for Workforce Optimization for ITSM.

Release	Release notes
Washington DC	Integrate Coaching with Learning with ServiceNow University Gain ServiceNow skills using ServiceNow University after you integrate it with Coaching with Learning.
Xanadu	Admin Console Experience Use the admin console to set up and configure the Workforce Optimization for ITSM application. Synchronize the schedule calendar with Microsoft Outlook When you synchronize the agent's calendar in the Schedule module with Microsoft Outlook, agents can view all your schedule, shifts, and events that display in the agent calendar also in your Microsoft Outlook calendar. Recurring events in the team calendar When you create an event, you can make it a recurring event.

Changes

Between your current release family and Xanadu, some changes were made to existing Workforce Optimization for ITSM features.

Release	Release notes
Washington DC	No updates for this release.
Xanadu	Reflow for configurable workspace Workforce Optimization for ITSM configurable workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. For information about how to upgrade, see the Accessibility information section that follows. Renaming a published schedule You can edit the name of a schedule after it is published.

Removed

Between your current release family and Xanadu, some Workforce Optimization for ITSM features or functionality were removed.

Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Deprecations

Between your current release family and Xanadu, some Workforce Optimization for ITSM features or functionality were deprecated.

Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Activation information

Review information on how to activate Workforce Optimization for ITSM.

Release	Release notes
Washington DC	Install the Workforce Optimization for ITSM (sn_wfo_cfg_itsm) application by requesting it from the ServiceNow Store. For details, see Activate Workforce Optimization for ITSM. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Xanadu	Activate the Workforce Optimization for ITSM plugin (sn_wfo_cfg_itsm) by requesting it from the ServiceNow Store. For details, see Activate Workforce Optimization for ITSM Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for Workforce Optimization for ITSM we have noted them here.

Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Workforce Optimization for ITSM we have noted them here.

Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Accessibility information

Review details on accessibility information for Workforce Optimization for ITSM, such as specific requirements or compliance levels.

Release	Release notes
Washington DC	No updates for this release.
Xanadu	Accessibility improvements Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance. Reflow The Configurable Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See Reflow for Configurable Workspace for details.

Localization information

If there are specific localization considerations for Workforce Optimization for ITSM we have noted them here.

Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Highlight information

If there are specific highlight considerations for Workforce Optimization for ITSM we have noted them here.

Release	Release notes
Washington DC	Enable your users to gain ServiceNow skills by integrating with ServiceNow University. See Workforce Optimization for ITSM for more information.
Xanadu	Use the Workforce Optimization for ITSM Admin Console to configure your application. Synchronize team calendars and events with Microsoft Outlook. Benefit from accessibility improvements to create a configurable workspace that supports Web Content Accessibility Guidelines (WCAG) 2.1 Level AA conformance. See Workforce Optimization for ITSM for more information.