Healthcare Computerized Maintenance Management System - Medical devices out-of-service scenario
Use the Healthcare Computerized Maintenance Management System (Healthcare CMMS) application for setting medical devices to out-of-service and creating disposal work orders for them.
To use maintenance and servicing workflows or inventory and management workflows, please see Clinical Device Management.
Scenario: A hospital needs to discontinue or replace an old medical device with new model. Due to a fault leading it to be beyond repair, the medical device being replaced needs to be set to out-of-service. A device organization contributor who acts as requester with the sn_hcls_cmms.device_service_org_contributor role works at the hospital location submits the out-of-service request form from a customer service portal of the hospital. In the out-of-service request form, the contributor enters the medical device model and medical device details such as requested by, requested organization, device model, device, requester comments for out-of-service medical device, short description. After submitting the out-of-service request form, a medical device out-of-service case is created in the ServiceNow instance associated with the customer service portal of the hospital. To resolve the case, the Healthcare CMMS workflow initiates a playbook configured for the medical device out-of-service cases. The case gets assigned to a clinical engineer who acts as a fulfiller with the sn_hcls_cmms.clinical_engineer role.