Close a medical device issue case

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Enter the resolution details of the medical device issue case and close a medical device issue case.

    Before you begin

    Important:
    Healthcare Computerized Maintenance Management System is now deprecated and no longer supported or available for new activation. For details on the deprecation process, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    To use maintenance and servicing workflows or inventory and management workflows, please see Clinical Device Management.

    Role required: sn_hcls_cmms.clinical_engineer

    About this task

    You can close a case, when the associated work order is completed and the medical device issue is resolved.

    Procedure

    1. Open your Workspace by navigating to All > Healthcare CMMS > Workspace.
    2. Go to Lists > Medical device issue case > All.
    3. Click the link to the case that you want to close.
    4. In the Closure Information section of the Details tab, indicate the resolution state of the case by selecting a resolution code in the Resolution Code list.
    5. Enter any information related to the closure in the Resolution notes field.
    6. Click Close case.