Associate a portal with a knowledge base

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • You can associate a portal with any knowledge base. Multiple knowledge bases can be associated with a portal.

    Before you begin

    Role required: sp_admin or admin

    Procedure

    1. Navigate to All > Service Portal > Portals.
    2. In the Knowledge Bases related list, select Edit.
      Tip:
      If you don't see the Edit option, confirm that you have the correct application scope selected in the application picker.
    3. Select one or more knowledge bases to add to the portal.
      The knowledge bases are displayed in Service Portal page listed in the KB Home page for the portal. If no knowledge bases are selected, all knowledge bases are available in the portal.
    4. Select Update.