Using Guided Tours

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Use Guided Tours to train and onboard users within the ServiceNow user interface (UI).

    Create a Guided Tour

    Create a guided tour to direct users how to interact with their instance. For more information see Create a guided tour.

    Edit a guided tour

    You can modify the settings of a guided tour, such as the roles that access the tour. You can also edit, add, delete, and reorganize the guided tour steps, and apply additional formatting to the instructional text. For more information see Edit a guided tour.

    Designing guided tours

    For information to help you create effective guided tours for your users see Designing guided tours.

    Use a view with a guided tour

    You can assign a list or form view to a guided tour step if you are changing from the Default view to a different view, such as Self-Service. For more information see Use a view with a guided tour.