SD-WAN data model

The ServiceNow AI Platform® uses a custom data model that defines how SD-WAN connectors discover and retrieve device information.

The ServiceNow AI Platform® integrates with three SD-WAN service providers: Cisco Meraki, Fortinet, and VeloCloud.

The SD-WAN data model defines the structure of an SD-WAN network by documenting classes, their relationships, and comprehensive details about network assets, including configuration data, available ports, and bandwidth allocations across sites and services. This enables centralized management of SD-WAN repositories, streamlined provisioning and monitoring, and efficient resource allocation for building and maintaining network infrastructure.

ServiceNow AI Platform® SD-WAN data model architecture

The following table describes the entities used in the SD-WAN architecture and the classes to which they belong.

Table 1. SD-WAN data model classes

Class	Entity class description
Group	Discovered organizations or administrative domains (ADOMs) (required)
Company	Discovered organizations or administrative domains
Network site	Network site, including its geographical information
Network service instance	Logical grouping of devices and their associated configurations
Network equipment models	Product model of the equipment
IP router or any other supported equipment classes	Specific hardware classification, such as hardware or network gear, designated for storing information about network equipment
Key values	Table that stores additional attributes or fields related to a configuration item (CI) when those attributes aren’t covered by the existing predefined columns for CI
Network interface	Network interface on a piece of equipment
IP address	Stores the management IP address associated with a device
Per-device license	License assigned to a specific device (optional)
Location	Location of a network site