Exploring Service Portal

Whether you're adapting a base system portal or developing a custom portal, learn more about the available features that help you provide a self-service portal that drives productivity and satisfaction for your employees or customers.

Benefits

Benefit	Feature	Role
Create a self-service portal with an engaging, mobile-friendly user experience using a modular UI.	Service Portal Designer Branding and styles Widgets	Developer
Provide simple access to resources to empower users with self-service and drive productivity.	Service catalogs Knowledge bases Agent Chat	Administrator
Connect users to what they’re looking for in a powerful, consumer-grade search experience.	AI Search	Administrator
Improve how external search engines index and rank public portal pages to make them more findable.	Search engine optimization	Administrator
Monitor metrics and interactions to understand a portal's user experience and identify how to improve it.	Usage Insights	Administrator
Control who accesses your portal and what they can see.	Security	Administrator

• Understanding Service Portal
  Service Portal provides a modular user interface framework for quick and easy building of application portals and dashboards for the platform. It helps developers and non‑technical administrators create attractive and engaging user experiences that drive employee adoption of critical enterprise applications.
• Supported features in Service Portal
  Service Portal is an alternative presentation layer for the platform. As such, not all features of the platform are extended to Service Portal. Consider your full application and the abilities of Service Portal before making considerable investments.