Configure tags for the Activity stream

Configure custom tags to filter through entries in the Activity stream.

Before you begin

Role required: admin

About this task

Tags enable you to filter entries in the Activity stream by dynamic and static states not offered in filter lists.

Important:

Tags are not available until you configure and create them.

Procedure

1. Open your Configurable Workspace experience in UI Builder.
   For instructions, see Open experience.
2. Select a page from your experience.
3. In the Content tree, select the Activity Stream component.
4. From the Configure panel, select Tags to expand the section.
5. In the Data Source field, select a data source for the tags.
6. Select Add to create a new tag.
7. Customize the tag in the Add Tag modal.

   Label

   Enter a label for the tag.

   Icon

   Select an icon for the tag.

   Color

   Select a color for the tag from the list.

   Table

   Select a table for the tag from the list.

   Description

   Enter a description for the tag.

8. Select Save.
9. Select the slider icon () for a tag to edit it.
10. Change the order displayed to agents by dragging tags with the drag dots icon ().

Result

All tags you created appear under the Tags section.