Managing mobile experience for GRC Policy and Compliance

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Managing Mobile Experience for GRC Policy and Compliance

    The GRC Mobile application allows policy and compliance managers to efficiently manage their tasks using Android or iOS devices, enabling them to stay connected and responsive away from their desktops. Users with the compliance manager role can receive alerts and manage critical compliance-related activities directly from their mobile devices.

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    Key Features

    • Task Management: Approve or reject pending policies and exceptions, assign unassigned tasks, and manage overdue tasks through intuitive applets.
    • Application Access: Access core applications such as Policy and Compliance Management, Risk Management, and Audit Management directly from the mobile interface.
    • Folder Organization: Navigate through categorized folders, such as Pending Approvals and Team's Overdue Work, for streamlined task management.
    • Filter Records: Use filtering options to limit displayed records, mirroring the condition builder functionality on the ServiceNow platform.

    Key Outcomes

    By utilizing the GRC Mobile application, users can enhance productivity through timely management of compliance tasks, ensuring critical approvals and assignments are processed efficiently. This mobile capability allows for a more responsive and flexible approach to governance, risk, and compliance management, ultimately supporting improved organizational compliance and risk management efforts.

    As a policy and compliance manager, use your Android or iOS mobile device to manage your work.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    GRC Policy and Compliance mobile experience overview

    As a user with the ServiceNow AI Platform® compliance manager (sn_compliance.manager) role, manage your work without being tied to the desktop. Receive timely notifications for current alerts, as well as risk and compliance status for your critical assets, vendors, and impacted essential business services all on your mobile device.

    With the GRC Mobile application, you can perform the following Policy and Compliance Management activities without being tied to the desktop:

    • Approve or reject pending Policies and Policy Exception requests that are assigned to you.
    • Assign unassigned tasks and issues to your team with the Indicator Tasks, Issues, and Remediation Tasks applets.
    • Manage and reassign your team's overdue tasks with the Attestations and overdue Issues applets.

    The following figure illustrates how you log in to your ServiceNow AI Platform instance from your mobile device and the landing screen that is displayed after you log in.

    Figure 1. GRC Mobile application
    GRC Policy and Compliance navigation map.

    For step-by-step instructions about how to set up your ServiceNow AI Platform instance and install the GRC Mobile application, see Setup checklist for the GRC Mobile application. For instructions about how to log in, see Log in to the GRC Mobile application.

    Applications
    Applications are the ServiceNow® software components such as Policy and Compliance Management, Risk Management, and Audit Management that provide specific features and functionalities within your ServiceNow AI Platform instance. After you install these core applications and the GRC Mobile app on your ServiceNow AI Platform instance, these applications are displayed as icons on the bottom of your Android or iOS mobile device after you log in.

    Icons on the bottom of the screen of the mobile device.

    Folders
    Each ServiceNow® mobile application contains folders that separate the applets by categories. In the preceding image, Pending Approvals, Team's Unassigned Work, and Team's Overdue Work are the folders of the Policy and Compliance Mobile app.
    Applets
    Applets are the different options within the application. In the preceding image, the icons under Pending Approvals, Team's Unassigned Work, and Team's Overdue Work are the available applets for the Policy and Compliance Mobile app.