Create an issue generation rule

Create an issue generation rule that will automatically create an issue based on question responses to external assessments. Issues help ensure that your concerns about a third party or engagement are remediated.

Before you begin

Role required: admin or sn_vdr_risk_asmt.vendor_risk_admin

About this task

In an iterative process, before the TPR manager closes an assessment, the TPR manager can generate non-compliance issues and tasks. The TPR manager communicates with the TP contacts and engagement contacts by using comments to close the issues and tasks. The TPR manager can also assign different contacts as needed.

Procedure

1. Navigate to All > Third-party Risk Management > Issues > Issue Generation Rules or Workspaces > Vendor Management Workspace, select the list icon () and then navigate to Assessment setup > Issue Generation Rules.
2. Create an issue generation rule by selecting New and fill in the form.

   Table 1. Issue generation rules form

   Field	Description
   Name	Name or short description of the rule.
   Third-party risk assessment	Specific assessment that the rule applies to.
   Questionnaire template	Questionnaire template that the rule applies to.
   Questions	Questions that generate issues based on their responses.
   Active	Option that activates the issue generation rule for assessments and questions.
   Issue template	Issue template that is used when generating the issue.
   Task template	Task template that is used after generating the issue.

3. Select Submit.

Result

After the TPR assessor moves the state of the assessment to the Generating Observations state, issues will generate based on these rules.

The TPR assessor can navigate to the Issues tab of the External assessment in the Vendor Management Workspace to view generated issues.

Related concepts

• Assessing your third-party risk

Related tasks

• Create an issue for a third party or engagement